Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, yes, yes and yes! We have been in business for 35+ years, you don't stay in business that long without doing something right!

Question 2

What do you like most about your job?

Accepted Answer

We love discussing ideas with our clients, co-designing their projects, seeing them come to fruition and the absolute satisfaction on our clients faces. You just can't beat that.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The right questions to ask are the questions that are the most important to you - client references, pictures of similar jobs, we work face to face with our clients so you're not dealing with anyone else except the designer and builder.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

35+ years experience, client recommendations and the quality of our work - what we build we intend to have standing for many years to come.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Our bespoke designs will add value to your home.  With over 35+ years experience, we have a broad range of ideas and options to suit your outdoor living requirements.  Why pay more when you can 'Undercut'!

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know size, location, type of work required and any other specific requirements such as preference for Merbau for example.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1 is to have a good idea of what they want as far as space and function. Tip 2 is to realise that we work with natural timbers and having a realistic expectation of the cost of craftsmanship. Tip 3 - just ring us first!

Question 8

What makes your pricing competitive?

Accepted Answer

We have trade agreements with major suppliers and we keep our prices competitive. What gives us the edge over our competition is the uniqueness and individuality of our designs.

Question 9

How do you normally charge for your service?

Accepted Answer

The cost of our work is dependent on your project. We present multiple options to you to assist with your budgeting for your project.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Decking and pergolas are our core business. We understand that home renovations can be expensive so our designs help create outdoor areas that complement your lifestyle and your budget. Our designs are bespoke and specific to your requirements.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 35+ years experience, many customers are returning customers who swear by the quality and longevity of our work.  You can't get a better reference than customers who come back time and time again and refer us to their friends, family and neighbours. Every design is unique to you!

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