Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We GUARANTEE all jobs that have been produced by us. if you are not happy with the quality of our work we will re do it until you are happy. Please Note: Artwork errors, typo and low resolution images provided by the customer is not covered by this guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I needed graphics & printing myself and after being let down and frustrated decided to get into this line of work to serve the markets needs better...  Passion and excitement about new capabilities and technologies keeps us ticking!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were speaking to one of our long time customers who needed an effective way of marketing his hairdressing business, after understanding his needs we decided on a direct mail campaign to his chosen areas that he services... We designed & delivered! CONVERSION RATE OF 62%! SUCCESS!!!

Question 4

What do you like most about your job?

Accepted Answer

we are passionate about creating unique graphics.. almost artistic in nature! which can be reflected in your brand and print and signage needs.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The price sounds too good to be true then it probably is.. you would normally have to compromise on quality, turnaround time! and wait for your jobs to be pooled with other jobs and batch printed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

can i use any design from word and excel formats?   Why is my design so important? Do you deliver Australia Wide? Is there a package discount available?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We deliver Fast turnaround in High quality printing for your business as well as signage that stands out and best prices guaranteed!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why should you choose us? We have been around since 1982 and have served close to a million orders our age gives us a great insight into all businesses and fields and what it takes to take your communications to the next level. Expert Advice, Fast Turnaround, Quality Products at competitive prices.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What Product are you after? What is the final size? The type of stock? The quantity? How long do we have to get the job done?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have your Artwork Ready according to the size and ensure its in high resolution PDF. Know your stock/media type you would like to use Go for a medium quantity to make it cost effective

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special offer for our Oneflare customers: 1000 x Premium business cards for $87 plus GST, 310 GSM card stock Full colour double sided.  150 Invites for $47 plus GST DL Full colour 310 GSM  Graphic Design from $75 plus GST

Question 12

What makes your pricing competitive?

Accepted Answer

We don't compromise on quality to get you competitive prices neither do we make you wait long periods to batch your job with other jobs in order to be cost effective. Our way of going about it by having the latest technology in Digital Print to cut our costs which we pass on to you the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

While costing print you need there are different components that needs to be kept in mind. First you will need a design, Second the quality of stock/media you choose, third delivery and installation (large format display only). We offer all of the above in one cost effective quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Create specialised shop fronts and interior decor and unique look to your branding..we can print white and create effects on Wood, aluminium, Glass with huge sizes of 1.5m x 2.5m  we can print on black paper with white ink as well as spot gloss your on cards and stationary for.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 30 years experience in their graphics, print and signage needs as well as equipped with the latest tech.  Did you know we can print direct on WOOD, ALUMINIUM, GLASS and the only in Australia that can print on 150mm THICK Material.

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