Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured for $20 000 000 worth of cover for public liability and our trade contractors are all checked for their insurances to be up to date  , Yes we guarantee any and all work done by our business ,business employee or external contractors.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well we come from a family with a heritage of award winning buildings, growing up in a household where building and working with others was a part of every day life we naturally followed the footsteps of those preceding us and have ended up where we are today.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Most of the stories we have are unique and interesting in their own way and generally customers ask about them on site. we very rarely have any negative stories.  Mostly we enjoy the experience of working with different kinds of customers and getting to know a bit about them along the way.

Question 4

What do you like most about your job?

Accepted Answer

Designing the job and seeing the customers reaction through out the process and creating a good customer relationship along the way, we are a people based business so we try to keep a positive outlook through out the duration of the job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What credentials do you have to complete this sort of job and how long have you been doing this sort of work and probably do they have any pics of previous works that they can show you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you start the job and how long will it take, our answer is ASAP ... We try to keep things in perspective if it is a small job it will more than likely be completed the same day or at a time convenient for you, if it is a bigger job it will be booked into a diary and have an allocated start date and proposed completion date.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We hold a high priority towards getting the customer what they want for the best price, we have a high regard towards integrity, honesty and reliability.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer honest opinions, on the spot quotes, prompt servicing time and a job that customers can be happy with. We have 10 years experience in the building carpentry industry working with all sorts of trades and all kinds of jobs, when you use us you will appreciate how easy and smooth any job or renovation can be.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When the customer wants to start progressing with the job, what they are willing to invest into the job , this is very helpful for us to be able to try to get exactly what you want. It is hard to quote up a job for someone and have them happy with the quote if they do not tell us that they only wants to invest $2000 into a 25 sqm deck made from hardwood, if we were told this information up front we would have told the customer straight away it was not possible and offered other solutions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be prepared and willing to complete some parts of the job such as painting and rubbish removals, also accepting the quote in the valid till date will save money, and have a good idea of what you want to be quoted up on, eg design, materials.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We try to offer all our customers the best competitive price and the best service and experience they can have with the completion of any jobs we are requested to complete. If any oneflare customer finds a legitimate cheaper quote we will beat it to save you money.

Question 12

What makes your pricing competitive?

Accepted Answer

In a competitive market you need to fight for the best prices on materials and labour costs and you need to minimise waste costs, we pride ourselves on getting the best price for the customer wherever possible.

Question 13

How do you normally charge for your service?

Accepted Answer

We have direct bank transfer, bank cheque, cash deposit, cash on completion. When a quote has been accepted depending on the size and quote we require a 30% deposit then a progress payment of 50% and a final payment of 20%. On smaller jobs we require a deposit and a final payment.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in renovations of all sorts and sizes, including but not limited to, decks, pergolas, bathroom, living areas. If their is something you are considering to do but not sure let our experienced team help you make the right decision.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We only work with and employ trade qualified people to complete jobs, we are registered with ASIC and have all the insurances needed to compleat home improvement jobs and renovations.

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