Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Rachy's Bond & Builder Cleans  is fully insured and we guarantee our work, if you are not happy we come back and fix, if a real estate is not happy we meet at the place with them and fix up at no extra cost

Question 2

How did you decide to get into your line of work?

Accepted Answer

The reason I choose my line of work is due to the lack of good cleaners out their, I love the satisfaction of getting the chance to help others out that don't have time to clean or they really hate those jobs as I do them!!!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

If my clients misplace items I usually get a call late at night where it might be lol most of the time I help them or they will msg me and advise they found it,

Question 4

What do you like most about your job?

Accepted Answer

Giving my clients satisfaction when they come home to a nice and clean home where they can sit down and relax, also providing a stress free moving out experience

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have experience, if so how many years, what kind of experience do you have with cleaning, can you supply references for your business, do you have insurance and ABN

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why are bond Cleans so Expensive??? Due to how much of a detailed clean that is involed in a bond clean to hand back to a real estate from a professional clean. with a 4 bedroom home with 2 bathrooms can take a minimum 10 Hours,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation is online, if we are running late due to traffic we let you know if a cleaner is sick we let you know and send someone else, all cleaners are police checked and have insurance

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

High attention to detail we go the extra mile, we don't charge extra to clean your oven, do your linen etc hourly rate starts at $30.00 for domestic

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location, day required clean (date and time required to be completed), how many bedrooms, how many bathrooms, how many carpeted areas in your home, do you live in a low set home or high set house

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Bond cleans can save by getting all services through me which can include cleaning, Pest Control, carpet cleaning,  Domestic cleaning saves on a flat hourly rate and we do all chores you really don't like doing at no extra coast

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you refer a friend to me you receive a discount of 5% of your next, if you refer 2 friends you receive 10% of your next clean, I try my hardest with bond clean prices so they are low for my clients

Question 12

What makes your pricing competitive?

Accepted Answer

All products are included the only product we ask clients to supply is a vacuum cleaner on some cases if you don't have a vacuum we will bring one for you, we do not charge extra for ironing, washing, oven etc

Question 13

How do you normally charge for your service?

Accepted Answer

We have a standard rate for domestic work which starts at $30 an hour, with commercial reports starts at $42.00

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Currently we have a wide selections of cleaning we specialise in Weekly, Fortnightly, monthly, Once off cleans, bond clean for real estates, entry and exit cleans, resort cleaning and builder cleans

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rachy's Domestic & Exit Cleans have staff with a minimum of 1 year experience through o 15 years experience, all clean are set to be very highly approved and all staff are fully trained to owners approval

Rachy's Bond & Builder Cleans

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