Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, EquipHire is fully insured. All our equipment is regularly serviced, safety-checked and compliant with Australian standards. We stand behind every hire and make sure the gear is ready to work when it arrives on site.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we don't require customers to share their vaccination status. We follow current NSW Health guidelines and keep things practical and respectful for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

All equipment is cleaned and sanitised between hires. Our delivery drivers follow safe contact protocols and we offer contactless delivery where needed. Your safety and our team's safety both matter to us.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I saw a real gap in the Sydney market for an equipment hire company that actually cares about service. Too many businesses treat customers like a number. I wanted to build something where people could call up, get honest advice and trust the gear showing up would be in great condition.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A small concreting contractor called us last minute needing a scissor lift the same afternoon. We got it to them in time and they finished the job on schedule. They've been a regular ever since. Those moments are exactly why we do what we do.

Question 6

What do you like most about your job?

Accepted Answer

Honestly, it's helping people get their jobs done without stress. When a tradie calls and says the equipment showed up on time and worked perfectly, that's a good day. We're a small part of a lot of big projects across Sydney and that's pretty satisfying.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask if the equipment is regularly serviced and safety-checked. Ask about delivery times and whether same day hire is available. Ask if hire terms are flexible and whether there are any hidden fees. And always ask if they carry proper insurance.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common ones are around what size scissor lift or boom lift they need, whether we deliver to their suburb, and how flexible the hire period is. We always walk customers through the options based on their job requirements and give honest recommendations, not just the most expensive option.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're a small Sydney business so our reputation is everything. Every machine goes through a service and safety check before delivery. We show up when we say we will and if anything ever isn't right, we sort it out straight away. Our customers keep coming back and that says it all.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Because you'll actually get looked after. On-time delivery, well-maintained equipment, flexible terms and real people answering the phone. We service all of Sydney including Parramatta, Blacktown, Penrith, Liverpool and the Hills District. We're not a faceless national company, we're local and we care.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We generally need to know the type of equipment required, the working height needed, the site conditions, how long you need it for and the delivery suburb. That's usually enough for us to give you an accurate quote quickly.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Book in advance where possible as last minute same day hires can cost more depending on availability.  Bundle your hire days together rather than multiple separate bookings, weekly rates work out better than daily.  Know your working height before you call so we can match you to the right machine without oversizing the equipment for your job.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers can get in touch and mention Oneflare for a discounted rate on their first hire. We love building long term relationships with new customers so we're happy to make the first experience a great one on price too.

Question 14

What makes your pricing competitive?

Accepted Answer

We keep our overheads lean as a local Sydney business and pass those savings on to customers. No inflated national company pricing, just fair rates for well-maintained equipment with reliable delivery included.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the hire period, daily, weekly or longer term. Delivery and pickup fees apply depending on location across Sydney. Everything is quoted upfront with no hidden charges or surprise fees at the end.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in elevated work platform hire including scissor lifts and boom lifts, along with telehandlers and forklifts. We work heavily with construction sites, warehouse operations and trade contractors across greater Sydney.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has hands on experience across the full range of equipment we hire including scissor lifts, boom lifts, telehandlers and forklifts. We understand Australian safety and compliance requirements and can advise customers on the right equipment for their specific job and site conditions.

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