Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have been operating since 2005 and are fully insured. We do have various levels of guarantee around what we do which we can discuss when getting in to more detail about what program might be right for you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The only thing that ever really mattered to me was my ability to move well and be healthy because that is the basics of being able to have an adventurous and active life. Everything emanates from that place. I like to help people experience the same through my team's efforts.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently received an email from a client who worked with us back in 2006 and he now lives in UAE. He sent a picture back and wrote some words that were very satisfying to hear. He had been able to maintain all the gains in health and fitness since finishing up with us all those years ago.

Question 4

What do you like most about your job?

Accepted Answer

We get to help people change their lives. It never ceases to be something we enjoy. When you see the joy it brings and the kick on benefits to those around our clients, we realise we are in the best industry there is.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I actually have a free report on this very topic. I can send that report to you if interested. It pertains to the things you should absolutely know before hiring a trainer.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is the trainer going to shout at me? The answer. A resounding 'no!' We are trained coaches who support our clients. It is not about our goals but yours.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business Best Practice Personal Training has been helping people achieve their goals since 2005 and we have lots of success stories we can show you. There may be a few other personal training businesses in Brisbane that have the experience and background that we have, but there won't be many.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a complete program approach meaning we look at mindset, nutrition and quality movement rather than just doing 'sessions'. Anyone can do that. We also only have passionate university qualified professionals who 'coach' rather than just train.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We really love to know your personal 'why'. The answer we are looking for normally goes a bit deeper than, wanting to 'get fit' and 'toned up'. This helps us know what your driver is and being able to tap in to that motivation is the key to success.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

This is an interesting question. The best way is to be mentally ready to commit to a routine. Most people start something without being really ready and quit soon after thereby negating the original investment. If you can start with the right frame of mind, you give yourself the best chance.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our core offering is the 12 month life change program which includes work on mindset, nutrition and of course movement. We do however have a ow risk 'get to know us' group program which we run over 4 weeks. It is a chance to see what we do and how we do it for a small investment.

Question 12

What makes your pricing competitive?

Accepted Answer

We don't aim to be the cheapest trainers or coaches. We aim to be the best by only having the most qualified and passionate professionals on staff.

Question 13

How do you normally charge for your service?

Accepted Answer

Per program. We don't usually do a quote per hour because most clients and members are looking to get a result rather than just spend time with us :) Having said that, some coaches may be available for a 10 pack of sessions for those looking for a shorter engagement.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have Accredited Exercise Physiologists on staff. All trainers have a minimum of an Exercise Science Degree so highly qualified in all aspects of looking after client's most prize asset - their health and fitness.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The business has been a trusted organisation since 2005. All trainers have at least a degree in Exercise Science. The minimum qualification to be considered a personal trainer is very 3 and 4 which can take just 6 weeks.

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