Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully Insured, we have Public Liability, Worker Comp and we can guarantee to get your job done, we have a 100% success rate, with return customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a challenge, something that back 22 years ago not many people did, while it is a skill a professional and long time climber will tell you it becomes a craft.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

we have lots, emergency jobs are our favorite just seeing the complete gratitude from the customer when there home is safe from the suspect tree.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of getting the tree down with no damaged and having the customer be overwhelmed with the job you have done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured, ask to view a copy of the Certificate of Currency. Do you have WHS work plan in place.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The best and cheapest way to get a tree down, we tell them that as long as we can get the tree down in a safe manner we will ensure we give them the best price we can. Our job is highly dangerous but we have the skill to perform.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our honest approach, we know you dont need to be lied to, we know the home owner wants a job done in a timely manner and for the best price.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Certified Arborist with over 22 years climbing experience, so we dont just have the qualifications but the experience to get the job time safely and in a timely manner.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location Telephone number What you want done (Tree Removed, Trimmed, stump ground etc) Do you have council approval IS tree in front or back yard

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure that there is nothing in or around the tree being removed. Don't build anything under or around the tree if you know you are removing it. At time it maybe cheaper if you want to keep recycled tree material on site.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount on quoted price with mention on OneFlare, if you have a quote show us and we can do our BEST to beat it.

Question 12

What makes your pricing competitive?

Accepted Answer

We own our own machinery, we also have a yard therefore cost are down for the recycling of the tree as we can return to our yard for further processing.

Question 13

How do you normally charge for your service?

Accepted Answer

By the job, each job requires different time and equipment to do. We quote each job on how difficult it maybe.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Dead, Dying and Dangerous Trees, the ones no one wants to do, however no job is to big or small for our team.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

22 years climbing experience as well as a Cert III in Arborcultural, Everyday we are learning more with every job we do.

Sr Spencer & Ja Spencer

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