Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our trainers are Registered as Professional Health and Fitness Industry Personal Trainers with one of two governing bodies: Fitness Australia or Physical Activity Australia. All our trainers are required to have an acceptable level of insurance before registering with these governing bodies.

Question 2

What do you like most about your job?

Accepted Answer

We love helping people to change their own lives. Sure personal training is about the physical. You lift weights, you run, row, walk and do all kinds of movement, but it's the positive benefits that cross over into the rest of your life that really excites us. We get so excited when our clients tell us all the things that have improved in their lives!

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your qualifications and experience? Personal trainers can earn their minimum qualification from private training organisations within a 3 month training period. While this can produce good trainers, for those that complete the course with minimal prior knowledge and experience, it is not enough time to produce a well-rounded fitness professional. Training with KineticsCorrect ensures you have a trainer that has knowledge above and beyond their minimum qualification requirements. Most of our trainers are studying Bachelor degrees at university in the fields of Health, Sport and Science and others have been training people for more than 10 years!

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are we qualified? Yes! All our trainers hold a minimum of a Certificate IV in Fitness. This is the minimum qualification to gain registration as a personal trainer.  Are you insured? Yes! All our trainers are registered with the health and fitness governing bodies here in Australia and insured through their providers. Both Professional Indemnity and Public Liability cover is provided under these policies. We are also insured to train you in your own home!  Are we council certified? Yes! Our trainers that provide services in parks around Sunshine Coast and Brisbane all have council approval to use the parks we train in.  Do you have a cancellation fee? Yes. We ask for 24 hours notice to cancel a session. If you cancel with less than 24 hours notice, we charge 50% of a normal session fee. There are no fees for a cancellation with more than 24 hours notice or if your trainer can move your session to mutually suitable time later that week.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our past and present clients love our work. They are particularly impressed with our experience and knowledge regarding woking with injury, lifestyle diseases and other special considerations such as pregnancy and rehabilitation.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We don't subscribe to industry fads. Our methods are built on up-to-date science and over 10 years of experience in the health and fitness industry. Owner Matt Bushell has previously been employed to teach fitness by TAFE Queensland so you know he's an expert!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When enquiring with us, please let us know your preferred training times, how many sessions per week you would like to train and your location if you are interested in Mobile Personal Training. You are also welcome to state a preference of male or female trainers.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Train with a KineticsCorrect Personal Trainer 2 or more times per week and receive a 10% discount. Partnered sessions available for 2 people at $35.00 each per hour and 3 people at $30.00 each per hour!

Question 9

What makes your pricing competitive?

Accepted Answer

We have a superior knowledge base, extensive experience and plenty of past clients who are very happy with our work. You can read plenty of reviews on our website!

Question 10

How do you normally charge for your service?

Accepted Answer

Personal Training sessions are 45 minutes in length and Group Personal Training sessions are 1 hour in length. Payment can be made via cash, direct debit or bank transfer depending on services offered.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Matt specialises in exercise for health and rehabilitation. This includes weight loss and exercise to improve such conditions as asthma, diabetes and musculoskeletal rehabilitation. He has worked closely with many Allied Health Professionals including chiropractors, dieticians and physiotherapists.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Matt has over 10 years of experience in the fitness industry, has taught up-and-coming fitness professionals for 3 years with TAFE Qld and is currently studying a Bachelor of Sport and Exercise Science at the University of the Sunshine Coast.

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