Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes our company is fully insured and is underwritten by a highly regarded insurance company for these type of work . This includes public liability and Property damage  and SAFTY is a PRIORATY with company

Question 2

How did you decide to get into your line of work?

Accepted Answer

we wanted to provide a professional and affordable service to people.

Question 3

What do you like most about your job?

Accepted Answer

See the look on peoples faces when we cut a large tree down in a difficult location or they have been told it cant be done and when they are amazed by our tree climber who is awesome to watch

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would say the important one's such as insurance, business rego, qualification, guarantee on work, most important SAFTEY for the workers and themselves and recommendations

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers ask the cost , clean up, how we are planning to do the job, how long will it take, do they need to be there, can they take photos, all these we answer on the day as every one is different.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Friendly, understanding, professional work, Affordable, Reliable, and we just like to do our work in a caring professional way and we like to do it once no recalls NO JOB TO BIG TO SMALL WE DO IT ALL

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We Provide a Professional, freindley and Honest Service. We have all the machinery for the services we provide, we are on time and work with our custermers and discuss all aspects of the job that is required

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know things like access, approx. size what the customer requirements are, drains, soak wells, brick paving, sealed/unsealed driveways, over head power lines and anything that the customer is not sure about. and of course last but not least PETS

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the area is clean as it can possibly be. Easy access to where we need to work or the best possible access they can give us,( move cars ,bikes toys, bins, Etc. )

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have a 10% discount on all new first time customers. Pensioner discounts for people who hold a valid pension card. Customers who have used our business and continue to use us also get discounts.

Question 11

What makes your pricing competitive?

Accepted Answer

We as a company work together with our customer's, We try to bring a balance that is good for us and the customer. Every thing costs these days and we realise times are tough for a lot of people,

Question 12

How do you normally charge for your service?

Accepted Answer

We have three ways of charging for our services we have a Hr. rate, Day. rate and quote rate. all this can be discussed with our selves to work for our customers.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in providing a cost saving, friendly service to all the community from tree work to garden work, garden clean ups rubbish removal and property maintenance for private, rental, farm lots and corporate clients. NOTHINGS TO BIG OR TO SMALL WE DO IT ALL

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The amalgamation of these two companies provides, YOU the customer with over 30 + Years of experience of Tree works and Timber industry knowledge. All Employees hold current CERT in all machinery that we operate, Which are Chipper mach ,Cherry picker , Stump grinder and Chain-saws, All employees are certified in Senior First aid and fire fighting

Eastern Hills Tree and Garden Svcs

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