Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with Insurance Advisernet and we guarantee a solution to every problem and have a global network of technicians that can help if we cant find a solution to the problem our motto is we endeavor to solve all problems and give a solution.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The love of gaming and pcs got me into the line of work I love and I also enjoy helping people with there issues and love repairing and building pcs. I also love computer programming which got me into pcs in the first place.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a customer who is now part of my regular customer list who runs a motel and one night at 7:30pm they rang enquiring about a issue that they really need fixed and sorted. The customer was booked in the next day and from that first appointment the customer has become a great friend and has always rung when needing advice or with a problem that they wanted fixed.. The customer to begin wasnt to much into pcs but as time has gone on they have learnt alot and have been appreciative of the advice and help that I always give

Question 4

What do you like most about your job?

Accepted Answer

hearing the customers happy with the job I have done and being able to help them with an issue and make conversation about there interests and help with better understanding there pc.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should always make sure they are insured and a certified business. Be sure to check that the prices are all inclusive or have no hidden charges. And always ask if they offer free advice which shows they are willing to help and not just make a profit.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you give free advice?- Yes always happy to give free advice and help where I can.  Do offer any discounts? - Yes we offer 10% discount for students and pensioners  Are you mobile or do I have to bring the pc to you?- We are mobile and come to you and save you the hassle of taking the pc to a store.  What do you charge? - We charge $99 per hour with no call out fee and no hidden charges

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As someone who has always worked around pc's I show respect towards customers and always speak with intentions to help the customer not just be the sales person trying to make another sale. I always ensure that the customer understands what it is im doing even if it means i take some extra time to explain it. Customers want someone they can trust when it comes to there dealings with business and know that the person there dealing with is reliable and always a phone call away and that is someone that I am.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we give friendly service and are always prompt and on time and always ring or text if we are going to be late and always happy to up and beyond the call of duty when helping customers..

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There issues, letting them know I'm mobile and they dont have to bring it to a store as I go to them. And that I can pick up there pc and take it offsite and have it back to them in 2-3 days max.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Over the phone service Getting to the problem rather then spending time looking for it Fixing the issue on the spot and not wasting time if unsure of what the issue may be

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free spyware check to OneFlare customers and a 10% discount if they mention on the phone when they ring us that they found us on OneFlare. Our way of saying thanks for choosing Computer TroubleShooters

Question 12

What makes your pricing competitive?

Accepted Answer

My prices show that as someone who is mobile I am very low and offer a great service for the price I offer. I also give a 10% discount for both pensioners and students.

Question 13

How do you normally charge for your service?

Accepted Answer

Our rates are charged per hour and we also offer a 10% to both students and pensioners

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Computer repair, virus removal, pc sales, telstra reseller, software reseller

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I live and breathe computers as it is my passion. A lot of my experience is self taught and I have learnt as I went. I have also studied certificate 4 in information technology and have a Internet radio station up and running

Computer TroubleShooters Gympie/Nambour

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