Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Although we are not required to insure by law, we have a strong commitment to customer satisfaction. With more than 10 years in the computer industry we have ample experience expert know how in all computer related areas. Our simple policy of no fix no fee gives you the peace of mind that if your PC is not fixed you don't need to pay a cent. Simple.

Question 2

How did you decide to get into your line of work?

Accepted Answer

From a very young age, I've been fiddling with computers at home. The love for technology never died away and after 30 years we have a well organised computer business that helps many people in thier day to day IT requirements.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Well, once I went to fix a computer of a regular client in Clayton. It was usual for me to go straight inside as I have know the customer for quite a few years. I went straight inside to find no one except a cockatoo. I've never seen this bird before, so thinking me as an intruder, he went inside it's cage, and to my utter surprise, made a harrowing sound to alarm the client that a stranger has infiltrated their patch. Ever since that, both the cockatoo and the client have strengthened our relationship!

Question 4

What do you like most about your job?

Accepted Answer

We love the revealed feeling a customer gets when their computer is resorted to its normal working order. This is the driving force behind our business as we take pride in making the use of computers stress free experience for both young and old users

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer needs to know whether the technician is qualified, competent and well experienced to carryout work any computer. Flimsy 'IT experts' can make things worse and you might end up paying more than what was originally required to rectify the damage.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When we visit a customer, almost all the time, the very first question we get asked is whether the virus can be fixed. And we say YES! The second question is 'how much'? And we say $120 and it's no fix no fee!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Over the last 10 years, we've never had a customer complaint about a job we carried out on their computers. Before we commence work, we assess whether the type of job is within our capabilities and if not we convey this to the customer and suggest other suitable professional where they can get it done. This has helped is win the harts and minds of hundreds of clients in Melbourne and the suburbs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our main aim is to give customers a smooth, fast and effortless computer so that they can get on with the work they do best on their daily businesses. We do not have any short term quick fixes and we only strive to fix PCs so that you are able to get the best possible return from your machine. Therefore, we have a straightforward pricing policy. No fix no fee! It’s that simple.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

First of all it is essential that we know the operating system that is begin used on your PC. For example, Windows Vista, 7 or 8. Also it is helpful for us to know whether particular problems such as sudden shut downs and blue screens exist with your PC.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Please make sure your computer is well protected against viruses and malware. There are all sorts of theories that all the major anti virus software are pointless. Tip 2: Perform regular scans on your computer using the anti virus software you already have on your computer. Tip 3: Contact IT professional as soon as you discover a problem without delay as it can make a minor virus into a lot complicated issue.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! If you contact us through OneFlare for a computer virus removal and tune up we'll give you $10 off! This will make our prices even more attractive because you'll feel your PC is good as new for a little $110!

Question 12

What makes your pricing competitive?

Accepted Answer

We have kept the prices for a flat rate to make things a lot simpler and transparent. Some viruses and malware may take hours to fix and we feel it is not right to charge a customer an hourly rate to have their computers put back into normal working order. While the big firms charge hundreds of dollars per hour, we have kept a handy rate of $100 for the 1st hour and then $60 per hour . Beat that!

Question 13

How do you normally charge for your service?

Accepted Answer

There is a flat rate of $120 per PC for virus removal and tune up and you do not need to pay a dollar if we can't fix your computer. Simply, it's no fix no fee. If you require additional services such as networking and hardware support we will always quote before starting work

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My expertise lies in computer software and programming. I started my career as a computer engineer after graduating from university with the belief in making the nitty gritty stuff of computing to the ordinary folk.Thus far I've been able to achieve this thanks to my friendly and calm disposition.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold an Advanced Diploma in Computer Systems from RMIT together with a Bachelors Degree in Multimedia Studies from the Central Queensland University in Melbourne. The practical  skills and knowledge base gained from these institutions have widened my skills in computers and this in turn will help you solve your computer related issues in a reliable and professional manner.

Pc Tune Up Computer Services

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