Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our clients has a little girl who loved fairies, each time we conduct a clean we would tidy up her toy kitchen and arrange her toys to make it look like the fairies had been. Sometimes we left little trails of glitter stickers or a note. Each time we did this she was so excited

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

Clients have been very impressed with our work and how good our attention to detail is, an example of this is that all the air b n b's we clean and maintain are super hosts. This is because of our amazing service and dedication to each clean. I myself have had experience in Interior Design and Decoration so have trained all of our cleaners to not only clean, but make each property/space look presentable by dressing it nicely. We use only eco friendly chemicals and use quality brands such as Ekoworx and Bondi wash.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-What the service/s is -What suburb the service will take place in and if it is a commercial or residential property -How many bedroom and bathrooms their are -If it will be a daily, weekly, fortnightly or one off service -More details about your requirements and things you want us to focus on

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-Try and keep benches an surfaces clear of objects or else it will take us extra time to clean them -Make sure all toys, mess and dishes are put away -If you spill something in between cleans wipe it up straight away or it will start to stain and take us longer to remove

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For each clean that is booked with Zed Cleaning we will donate an item to Geelong Mums, a foundation that helps mums and children who are less fortunate and need that bit of extra help

Question 6

What makes your pricing competitive?

Accepted Answer

Zed Cleaning use only the highest quality eco-friendly cleaning products, unlike other cleaning businesses we do not charge you extra for this. Rather then just cleaning your property, we also dress your space by making beds, placing cushions and throws nicely and straightening and folding things.

Question 7

How do you normally charge for your service?

Accepted Answer

Zed Cleaning have a set hourly rate but usually charge by quote. We get customers to tell us what they require and we will then generate an estimate cost for that service.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Zed Cleaning mainly specialises in Residential, Commercial, End of Lease, Air B n B, End of Lease/Vacate Clean and After Builders Cleaning

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All cleaners at Zed Cleaning are police checked, have onsite training and are friendly and trustworthy. All cleaners have experience cleaning commercial and residential properties and have conducted a range of different cleaning services always to the clients standards and expectations.

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