Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully complaint removalist company in Canberra with the following insurances: - Public Liability: $20 Million - Goods in Transit: $250,000 - Comprehensive Vehicle Insurance.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We actively follow the Australian Health Directorate guidelines as soon as department enforces. Post-COVID, all the measures are taken away and life is as usual. YTL Movers are committed to keep the community safe and comfortable.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We are people oriented and friendly team, who always been interested to add value in the community. We love to be kind and supportive our community. Years ago, we put our values into the framework and put togather the best people to take the stress away from the Canberra community and provide the care when they need the most.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our most memorable experiences was helping a customer who had recently been through a difficult time and needed extra support during their move. Our team went above and beyond to make the process as smooth and stress free as possible. Seeing the relief on their face at the end of the day reminded us why we do what we do — moving isn’t just about transporting furniture, it’s about helping people through major life moments.

Question 6

What do you like most about your job?

Accepted Answer

We love being able to take the stress out of moving. Every day is different, every home is unique, and every customer has their own story. Helping people settle into a new chapter with confidence and peace of mind is incredibly rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Our website and online booking platform has all the detail, which a client would require prior to the booking. We have genuinely put efforts to brainstorm as a customer and provide the information, so our clients can make the informed decision.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

“How long will my move take?” It depends on the size of your home, access conditions, and the distance. We provide an estimated timeframe once we understand your requirements.  “Do you wrap and protect furniture?” Yes, all furniture is wrapped and handled with care to ensure safe transport.  “Can I book online?” Absolutely — our live online booking system lets you check availability and secure your move instantly.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide transparent pricing, professional communication, and a highly trained team that treats every home with respect. Our reputation in Canberra is built on punctuality, care, and consistently positive customer experiences.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We offer a combination of local expertise, upfront pricing, a live booking calendar, and a customer first approach. Our team is known for being respectful, efficient, and highly organised — qualities that make a real difference on moving day.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• The size of the home (e.g., 1 bedroom, 3 bedroom) • Access details (stairs, lifts, long walks, parking) • The distance between pickup and drop off locations • Whether packing, storage, or special handling is required

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Declutter before moving — fewer items means less time and lower cost. 2. Pack as much as possible yourself — especially small items and loose belongings. 3. Ensure easy access — reserve parking, clear pathways, and have everything ready to go. 4. Don't forget to ask for 'Service Key' from your real estate/ starta if you live in appartments. It will save you hundreds.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes — Oneflare customers receive priority scheduling and a complimentary arrival window update to help plan their day more efficiently.

Question 14

What makes your pricing competitive?

Accepted Answer

We offer transparent, published rates with no hidden fees. Our efficiency, experience, and well organised processes ensure customers get excellent value for money without compromising on quality.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge an hourly rate for our moving services, which includes a truck and a professional moving team.   Customer can pay cash.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Delivering large‑scale computer rollouts for major private organisations and government departments requires precision, planning, and a highly coordinated approach — and that’s exactly what YTL team also specialises in. We provide end‑to‑end deployment services, including imaging, configuration, asset tagging, data migration, installation, testing, and secure decommissioning of old equipment. Every project is managed by a dedicated project manager who oversees scheduling, risk management, communication, and compliance with internal policies and government standards. Our technicians are trained to work efficiently in high‑security environments and can operate after hours or on weekends to ensure zero disruption to business operations. With the capacity to scale our workforce, we can deploy hundreds or even thousands of devices across multi‑site or multi‑floor environments within tight timeframes. We also provide detailed reporting, asset registers, and post‑deployment support to ensure full transparency and smooth handover. Our proven experience with corporate offices, government agencies, healthcare providers, and educational institutions demonstrates our ability to deliver secure, consistent, and reliable rollouts. By combining strong project governance, technical expertise, and a commitment to quality, we ensure every rollout is delivered on time, on budget, and with minimal impact on daily operations.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is professionally trained in safe lifting techniques, furniture protection, packing, and efficient loading. We have extensive experience with Canberra homes, apartments, and commercial spaces. Our movers are skilled, respectful, and committed to delivering a smooth, stress free experience every time.

YTL Movers

Business contact details

Opening hours

Business description

Accepted payment methods

Browse removalist experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?