Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, XED Distribution is fully insured, from vehicle insurance to public and product liability insurance. Our deliveries are guaranteed, providing the details provided are correct prior to receiving your quote.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The idea that I too could be a part of the bigger picture. It is not until we need an express courier that we realise the importance of being able to find one who provides the upmost professional yet personalised services we have on offer.

Question 3

What do you like most about your job?

Accepted Answer

The most empowering aspect of my job is the satisfaction received from a customer when you collect items and deliver on time.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I understand the importance of a delivery, the reason why you send it can be very personal, or an important part of the success of your business. We like to offer the same service and qualities we would expect from a courier company

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Express Deliveries made within agreed timeframe. Competitive & Negotiable Pricing Same Day Delivery Guaranteed Door To Door Service Friendly & Helpful Driver

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exact pick up and delivery suburbs, make sure all items to be delivered are detailed in your request, if you have large or heavy items you need to include how they will be loaded and unloaded.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensuring the product is packaged correctly for transport Providing all details for loading and unloading of larger items Making sure that all items to be delivered are included prior to receiving your quote, if there are additional items you may be charged extra

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers can enjoy a 10% discount on all delivery services we offer in the Perth Metro Area, we can also waive the fee for Regional deliveries.

Question 9

What makes your pricing competitive?

Accepted Answer

Being a small business our pricing is based on what we would expect to pay for the same service, our door to door service is up to 50% cheaper than our competitors

Question 10

How do you normally charge for your service?

Accepted Answer

We have numerous ways of calculating your delivery, for local deliveries it is based on what you need delivered and the timeframe provided. For Regional deliveries we charge a fee and then a per kilometre rate.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Same Day Courier Express Delivery Courier Door To Door Deliveries Delivering everything from an Envelope right up to 4 Pallets and anything in between.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Many years courier driving experience, more recently I was employed as Transport Manager for a Heavy Haulage Company. I have customer service training as well as Conflict Resolution Training.

Delivery Express WA (HaulingWA)

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