Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with 10M Public Liability and customers goods are also insured while on site. We provide a 1 month minimum warranty on all work. Some jobs come with up to 6 months warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are passionate about helping people and love the technical challenge associated with our line of work. Our repair center gives people the assurance that we're here to stay and stand by our quality work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer came to our store after a bad experience with another tech. They were told all their data was gone and they'd have to buy a new machine. We were able to recover all their data and fix the underlying issue with their machine which still works to this day.

Question 4

What do you like most about your job?

Accepted Answer

We love helping people rescue their data that they thought was lost forever. We like the technical challenge of data recovery and the happiness our customers receive with their data!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How will you protect my data when working on my device? How long will it take to get my device back? How may X repairs have you done this month?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take to get my computer back? We can do same day onsite support. Most workshop repairs are complete in 24 hours.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been in business over 15 years and have a local reputation for doing good work. We are a friendly and professional team with multiple 5 star reviews across many platforms.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We get your computer back within 24 hours in most cases. We can also provide a FREE loan computer for jobs which may take longer.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

You'll have to bring your machine to our shop for a 100% accurate quote. Like all things it's very difficult to provide an accurate quote without doing an assessment.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Honestly, the best course of action if you're having any problems is bring the machine in ASAP. Especially if you're worried about your data. As we do a free assessment and quote, you won't be worse off, but sometimes if people try to fix things themselves, it turns an easy problem into a messy 1.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$20 off all workshop repair fee's excluding tech bench services.  $50 off the purchase of any laptop above $1000 and free data transfer.

Question 12

What makes your pricing competitive?

Accepted Answer

We have a no fix, no fee policy and offer 100% free quotes.  We pride ourselves on getting your job done ASAP to reduce your down time.

Question 13

How do you normally charge for your service?

Accepted Answer

We do not charge for our diagnosis or quote. We offer a $50 tech bench service if your job takes less than half an hour. All other services are quoted before the customer is charged and we have a no fix, no fee policy.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in fixing your computer properly, and quickly. We also offer high level data recovery services at a fraction of the cost of most specialists.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have an extensive staff training program and over 15 years in the IT industry fixing Windows and Apple Computers, Laptops, Desktops and more.

Vivid Computers

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