Unlimited IT Group

Qualifications

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Frequently asked questions

• What questions should a customer ask to hire the right service professional?

  Ask whether the provider works with businesses your size, whether support is Australian based or offshore, how quickly they respond to critical issues, whether you are locked into a long contract, and how they handle cyber security and the ACSC Essential Eight. The answers tell you quickly whether they suit a small or medium business.

• What questions do customers commonly ask and how would you answer them?

  Common questions from small and medium businesses, and our answers. Do you work with businesses our size? Yes. Most of our clients are small to medium businesses, typically 10 to 200 staff, who want reliable IT without running an internal team. We have no in-house IT, can you be our IT department? Yes. We act as the full IT function, covering support, security, cloud and projects, with one point of contact. How much does it cost? Pricing is based on your number of users and devices, so you pay for your size, not an enterprise rate. Are we locked into a long contract? No. Agreements are flexible and scale with your business. How fast do you respond? Critical issues that stop your business are picked up straight away, other priorities follow your service agreement. Can you take over from our current provider? Yes, we do this regularly and manage the handover with minimal disruption.

Unique selling points

• Australian based team with no offshore support. When you call, you speak to a local who knows your business.

• In business since 2001, supporting more than 130 organisations across Australia. A long track record, not a startup.

• ISO 27001 certified with a 24/7 security operations centre watching your environment around the clock.

• Cyber security aligned to the ACSC Essential Eight, so your business meets recognised Australian security standards.

• One team, one point of contact, no jargon. Flexible agreements based on your real user and device count, no lock-in.