Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have a 5M public liability insurance and for a work we have done if client is not satisfied , we re do it for free .

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well we have a team of three owner in our company and all of us have been doing cleaning jobs from long time for other companies , finally we have decided to start our own so we can do it on our own way .

Question 3

What do you like most about your job?

Accepted Answer

We do like to make people work place and living place more clean and neat so they love working or leaving around healthy and clean place , we take proud of making it possible.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Should ask for the one with insured and clear back ground . Should not look for the cheapest one over the quality .

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer commonly ask about the trust and commitment if its on going basis so we give them our reference of a current contracts so they can be sure about it.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are having a clear communication system we are owner operated company so we don't have a third party between cleaner and customer.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are dedicated for 100% Customer Win so will make sure all the required task done as been Asked no Excuse from our end if it's not done refund or re done .

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would like to see the work place before we do a firm quote and would like to know from customer end what is customer's demand from a cleaner.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

well if its a regular weekly cleaning service we do a 5% Discount on top of our quotation for the repeat clean.

Question 10

What makes your pricing competitive?

Accepted Answer

We do have a policy to beat the price if its with the same standard like us but has to be a written proof. Otherwise we make sure that we provide best job with cheapest price.

Question 11

How do you normally charge for your service?

Accepted Answer

We do charge normally per hour but it can be different if its only a small job , for small job we do charge minimum for two hrs if its not on regular basis .

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are more experienced in commercial cleaning including building , shopping center ,offices and construction cleaning .We also mange grass moving and tree trimming .

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a team of highly experienced in cleaning industries, all our staff is with clear back ground and insured.

Umiya Services

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