Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I hold the correct level of Professional Indemnity insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My parents were self employed when I grew up. I use to assist them with the nightly money counting and well, things went from there.

Question 3

What do you like most about your job?

Accepted Answer

I work with amazing businesses. I love seeing businesses become very successful.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience and Qualifications - Are you a registered BAS agent?  Services Offered  Tools and Technology - What accounting software do you use?  Pricing - Do you offer fixed packages?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The biggest question is about cost.  That is why fixed packages are so common. Everyone is aware upfront of their obligations. Clients can be scared to call because they will be charged.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Integrity and Confidentiality.  “I follow strict confidentiality practices and secure all financial data. You can trust me to handle sensitive information responsibly.”

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

A customer should hire a bookkeeper who is **experienced, accurate, trustworthy, communicates clearly, and provides services tailored to their business needs**.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Number of employees, size of the business, Monthly or Quarterly GST registration.   For recovery and rescue work, the timeframe, and the volume of transactions.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. **Organize Your Records in Advance** – Sort receipts, invoices, and bank statements so the bookkeeper spends less time digging through messy documents.  2. **Separate Business and Personal Finances** – Keep separate accounts and cards for business expenses; this reduces confusion and extra work.  3. **Have Clear Goals and Scope** – Decide exactly what bookkeeping tasks you need (e.g., payroll, reconciliations, reports) so you don’t pay for unnecessary services.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Initial Consultation or Bookkeeping review.  20% off your first month on a fixed fee package.

Question 11

What makes your pricing competitive?

Accepted Answer

By offering fixed fee, everyone is aware of their monthly obligation of costs.

Question 12

How do you normally charge for your service?

Accepted Answer

Weekly, Fortnightly or Monthly Fixed Fee. This way you can budget your bookkeeping costs and there are no surprises.   For recovery and rescue work, this is charge and quoted before work is commenced and everyone's situation is different.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All clients welcome

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered BAS agent  Bachelor of Commerce from Curtin University.  Xero certified

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