Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Total Care Accounting And Business Solutions have Professional Indemnity insurance and follow a professional code of conduct. In some consulting work helping businesses to expand the business, we have a guarantee.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

I would be grateful if the clients/prospects informed me if they are coming back from overseas or in contact with someone who has COVID-19, so I can take extra protection by wearing a mask, communicating and receiving documents through emails, etc.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

I follow some of the recommendations from the health website

Question 4

How did you decide to get into your line of work?

Accepted Answer

I love numbers and analysing numbers to review the stories behind the number.  I started my business in June 2009 and continue adding values and services to assist taxpayers and businesses in growing their business, increasing the bottom line and legally claiming maximum entitlements and deductions for clients.  Total Care Accounting And Business Solutions focus on tax returns, advice, bookkeeping, and consulting.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, we have many customers' stories, but we prefer not to share them for privacy purposes.

Question 6

What do you like most about your job?

Accepted Answer

I feel great to be able to help clients.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Here are the three questions to ask the service professional:  1- Are you qualified as an accountant, bookkeeper, business owner, or consultant?   I am qualified as an accountant, business owner, bookkeeper and consultant. ...so I can help my clients in various areas.  2- Are you registered for GST?   We are a GST registered business, so you can claim back 10% GST on our fee.  3- Do you have great testimonies and reviews? We have testimonies and reviews.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Please see our website https://www.totalcareaccountingsolutions.com.au/faqs/

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Total Care Accounting And Business Solutions follow the professional codes of conduct.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Not all accountants are the same. We provide one stop shop for business – tax return, bookkeeping, advisory services, and consulting/marketing strategies to increase the bottom line.   We call /reply to emails within 24 hours, where possible.  We educate clients about relevant tax laws, so they can benefit from them.  We continue adding value to clients.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It helps if the customer supplies as much information as possible regarding your services. This can be done by email, over the phone or at the meeting. This helps to give a roughly estimated fee for you.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Three tips to save money: get organised, have relevant documents and lodge a return on time to avoid penalties.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For now, we do not charge call-out fees for meeting at the client's home, office, café or other places.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is reasonable.

Question 15

How do you normally charge for your service?

Accepted Answer

We have our standard charge guide.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Total Care Accounting And Business Solutions specialise in the services industry's small businesses, including tax return preparation, consulting, bookkeeping, advice and other services as requested.  We also offer Individual tax returns with rental property, shares, and income.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have the experience and qualifications as an accountant, business owner, and consultant, so I am the right person to help businesses and clients. Also, invest lots of hours in training, and several thousand upskills each year.

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