Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are a fully insured business, carrying professional indemnity and public liability insurance. All inspections are conducted by qualified professionals, and our reports are completed in accordance with Australian Standards. While building inspections are visual and non-invasive by nature, we stand behind the accuracy, independence, and professionalism of our work.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to share their COVID-19 vaccination status. Our inspections are conducted in line with current health and safety guidelines, and we take reasonable precautions to ensure the safety of our clients and inspectors at all times.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow current health and safety guidelines to minimise risk during inspections. This includes maintaining good hygiene practices, using personal protective equipment when required, and avoiding inspections if an inspector is unwell. We also respect any site-specific or client safety requirements.

Question 4

How did you decide to get into your line of work?

Accepted Answer

After years working in the building and construction industry, we saw how often buyers and homeowners were left exposed to costly defects. We chose building inspections to protect clients with independent advice, clear reporting, and early defect identification—before problems become expensive.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One that stands out involved a buyer who was about to purchase a high-end home that appeared flawless. Our inspection uncovered hidden roof and waterproofing defects that would have cost tens of thousands to repair. The buyer renegotiated the price and avoided major future repairs—exactly why we do what we do.

Question 6

What do you like most about your job?

Accepted Answer

What we enjoy most is protecting our clients from costly surprises. Finding hidden defects early, explaining them clearly, and giving people confidence in their property decisions makes the work genuinely rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask:  Are you fully licensed and insured?  Do you work independently from builders or repair companies?  What standards do your inspections follow? How detailed is your inspection report, and does it include photos? How quickly will I receive the report? Will you explain the findings and answer my questions after the inspection? The right professional should provide clear answers, transparent pricing, and confidence in their process.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask:  What does the inspection cover? We inspect all accessible areas and major building elements in accordance with Australian Standards.  How long does the inspection take? Most inspections take 1–3 hours, depending on property size and condition.  When will I receive the report? Reports are typically delivered same day or within 24 hours.  Can you attend the inspection? Yes, clients are welcome to attend and ask questions during or after the inspection.  Will you find everything? Inspections are visual and non-invasive, but we identify visible defects, risks, and areas of concern.  Can defects be negotiated on price? Yes, our reports are often used to renegotiate purchase terms or request repairs.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable and trustworthy because we are fully independent, licensed, and insured, with no ties to builders or repairers. Our inspections follow Australian Standards, our reports are detailed and transparent, and we take the time to explain findings honestly so clients can make confident decisions.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we provide truly independent inspections, not rushed checklists. We combine industry experience with detailed reporting, fast turnaround times, and clear explanations. We focus on finding issues early, saving clients from costly mistakes—because Plan B is expensive.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we typically need:  Property address and suburb  Property type (house, apartment, townhouse, commercial)  Inspection type required  Approximate age of the building  Number of storeys  Size or layout (if known)  Any time constraints or access requirements  This ensures fair, upfront pricing with no surprises.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by: Booking early to avoid urgent or after-hours inspection fees. Bundling services (e.g. building and pest, or staged inspections) for better value. Providing clear access to all areas so inspections aren’t delayed or repeated.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. We offer Oneflare customers a discounted bundled inspection rate, including savings when combining services such as building and pest inspections or staged construction inspections. Fast turnaround reporting is also included at no extra cost.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because it’s transparent, fair, and based on the actual scope of the inspection. We don’t upsell unnecessary services or rush inspections. Clients receive detailed, Australian Standards–compliant reports, fast turnaround, and professional advice—delivering real value, not shortcuts.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge a fixed, upfront fee based on the property type, size, location, and inspection type. There are no hidden costs, and clients receive a clear quote before booking so they know exactly what to expect.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. We specialise in independent building inspections focused on defect identification and risk prevention. This includes pre-purchase building and pest inspections, staged construction inspections, dilapidation reports, roof inspections, and moisture and leak detection using thermal imaging technology.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our inspectors have extensive hands-on experience in the building and construction industry, combined with formal training in building inspections. We are licensed and fully insured, conduct inspections in accordance with Australian Standards, and stay up to date with current building codes, compliance requirements, and inspection technology to ensure accurate, reliable reporting.

The Sheriff Building Inspections

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