Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Work is guaranteed for 2 months parts and software all come with a one year guaranteed please contact us if in need of any help always happy to assist.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The Personal Geek studied and has been in the IT industry for 8 years and enjoys making people happy and bringing the best service to your door step

Question 3

What do you like most about your job?

Accepted Answer

The Personal Geek like helping the customer fixing issues with computers and laptops so they can be happy and be back on surfing the net etc.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the hourly rate  Do you pick up or fix on the spot  Do you offer ideals on whats the cheapest and best way to fix my laptop or pc

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The common questions we get asked is  how long will it take to repair? we usually take 1-3 business days for repairs depending on parts but we try our hardest to meet customer needs

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The Personal Geek is there to help the customer on what they need, and will tell you if its worth fixing or replacing sometimes parts are expensive so its better off getting a replacement depending on the problem.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

The personal geek has no fix no pay rule, you will have an email or sms sent to you with the progress of the repair and will match and beat any hourly rate on the market.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Need to know the problem with pc or laptop and also the operating systems and any model numbers or brand listed on the device.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Will find the cheapest parts and best quality parts for the right price.  Have 3 suppliers that deal with the personal geek.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The Personal Geek doesn't need the customer to worry about how the desktop, laptop or iPad will get to us for repairs they will come to you and pick it up at a time that suits you.

Question 11

What makes your pricing competitive?

Accepted Answer

The personal geek will price match and suit the customer needs, will match any hourly rate and also we have a no fix no pay.

Question 12

How do you normally charge for your service?

Accepted Answer

Bank transfer  Cash  Cheque  We can arrange other payment methods. All bank cheque to be written out to the personal geek.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Personal Geek can repair desktops and update or make a new desktop depending on the customer needs. Also The Personal Geek can provide IPad Screen replacement if you out of Apple warranty.

The Personal Geek

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