Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and we do guarantee our work. We are only happy if our customers are happy!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Window cleaning businesses are in the family, and we started this business in order to work for ourselves as a family.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were called in to clean all windows, power wash courtyards and clean guttering of an Indigenous education facility ahead of a visit by the Prime Minister. We were on a tight timeframe and budget with a very high expectation on the outcome.   We were delighted to see the outcome at the event, and all our hard work was showing on the TV the very next day.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction when completing particularly difficult jobs is very rewarding. As we are a family business, this is even more the case when we are called out to make a family home gleam like new again!  Also great satisfaction with preparing homes for sale, seeing the wonderful results.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask they are fully insured and what equipment they use. Ask if they use harsh chemicals, and do they guarantee their results.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers will often ask if we can reach areas that other window cleaners can't. The answer is, yes we can!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our work is guaranteed and we have a portfolio of regular, satisfied customers who are a testament to the quality of our work. We are always on time, friendly and get the job done as quickly as possible with the best result.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We're able to reach up to 20m from the ground without abseiling or ladders, using our water-fed poles. We're environmentally friendly, using ionised water to provide an outstanding finish.   Also flyscreen clean/repair, sills and frames, gutter cleaning, power washing.  Best results, guaranteed!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Number of windows, is cleaning required inside and out, do flyscreens, sills and frames require cleaning, is there access to the areas requiring cleaning

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) ensure that you give as much information as you can for an online quote 2) make sure that any prep or access requirements for the job are observed 3) use a quality window cleaner like us! A professional finish will save you money in the long run, we are thorough and the finish is longer lasting

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are pleased to extend an offer to Oneflare customers of 10% off the full price of their first service with us

Question 12

What makes your pricing competitive?

Accepted Answer

Our system is safe and efficient, everything we need is in our self-contained vans. This means we arrive on time, ready to work and don't charge excessive hourly rates.   We understand you are busy and want a quality job at a competitive price.

Question 13

How do you normally charge for your service?

Accepted Answer

We quote on each job individually, as the requirements of each client and property can be quite different. We offer excellent value for money and outstanding customer service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in reaching 'hard to reach' windows and surfaces, safely from the ground with our specialised equipment. Our system does not use chemicals, so it's safe for your family and pets.  We specialise in making your glass surfaces shine like mirrors!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully insured and our process and equipment put safety first.  We are certified reach and wash window cleaning technicians.

Sydney Sparkles Window Cleaning

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