Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have a Public Liability Insurance Policy and guarantee our work. No project proceeds until signed off by our clients.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

We would appreciate our clients being vaccinated, however, it is not mandatory.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Masks and check in if required.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I have always loved anything design - history, architecture, interior architecture and interior design have been an ongoing passion.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Have lots of wonderful stories with our clients over the years - too many to decide.

Question 6

What do you like most about your job?

Accepted Answer

Being with my clients and creating beautiful and functional spaces.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Experience, experience, experience within the industry.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you make the room look great? My answer always is " We can make any space look amazing".

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Again, experience and a proven track record.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

I am highly trained and experienced and really listen to what my clients want to achieve.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The entire scope of work.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Be upfront 2) Be honest 3) Be realistic

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive for experts within the interior design business.  Our knowledge, training and experience ensure you have a superior design, process and completion.

Question 14

How do you normally charge for your service?

Accepted Answer

Swish Concepts Interior Design charges on an hourly rate for design work, with a fixed price for colour consultations and property styling advice. When a client requires project management skills, Swish Concepts charges 15% of the overall renovation/refurbishment cost to oversee all aspects of project management.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bathroom design and renovations, kitchen design (with kitchen company), all aspects of interior design - including both residential and commercial.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I graduated from the Sheffield School of Interior Design (New York based design school) and opened my consultancy in 2006. We are centrally located in Hamilton (Newcastle) and service the Hunter, Port Stephens and Central Coast regions.  We cover all areas of interior design and project management.

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