Question 1

How did you decide to get into your line of work?

Accepted Answer

I was working for a great aussie technology company, great place to work great people. I decided to run my business,  I like people wanting to work with you and for you because you are a good leader and mentor, not out of fear, which is how they operated. I decided to split and create ST computer services and have never looked back.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I will never forget the day I walked into this lovely ladies house and she had tears in her eyes. Her hard disk crashed and she thought she had lost all her precious memories as she had not backed up the photos, especially those of her child's christening. Two hours later I was able to phone her and tell her that we had recovered her data. It was like she won the lottery , she was so excited and grateful.

Question 3

What do you like most about your job?

Accepted Answer

Every day is different. It's so rewarding walking in to someone's house or business and helping them resolve their issues and removing their frustration. We get it, technology can be frustrating, and that's where ST steps in and helps

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer needs to determine the following: 1) Can I trust this person, after all I am entrusting my precious memories and possible business information 2) Is this person knowledgeable, 3) Can I understand them, do they communicate well 4) Are they good at what they do and are their prices reasonable

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Without doubt the most asked question is Why did I get a virus when I have anti-virus software !! No matter what anti-virus package you run, it may miss something. Different packages may miss different things, but there doesn't seem to be a single package you can count on to catch everything. So it's possible to still get infected even though you're anti-virus tools are completely up to date

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

In the I.T. industry quality and reliability are the most important factors so why wouldn't that apply to service. It does , even more so. ST computer services offers fast same day service without sacrificing quality. We like to think of ourselves as your technology partner.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

ST provides affordable same day computer repair services for home and business. I have been looking after people's computer needs since 1999 and I pride my selves with my customer care. Our customers are informed prior to any repair being performed what it will cost them

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) The operating system 2) The age of the computer or laptop 3) An accurate description of the problem and how long the problem has been occurring. 4) Customers location and whether it is a business or residential computer/laptop

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

At ST Computer services we try very hard to let the customer know up front what they will pay. In some circumstances this is not possible however. In these circumstances we will provide a troubleshooting fee which allows to come up with a quote and if the customer agrees, this fee is taken off the price, otherwise the customer simply pays the fee and we return the computer

Question 10

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because of the value it offers. I do not want customers who don't realise this and simply want the cheapest price. Fix it right the first time. In the long run this will be of more value to the client.

Question 11

How do you normally charge for your service?

Accepted Answer

If I am familiar with the problem or have seen it before I offer a fixed price. Customers prefer this given they know up front what they have to pay. If the problem is a more complex one or requires more than 2 hours of work I charge by the hour If I am familiar with the problem or have seen it before I offer a fixed price. Customers prefer this given they know up front what they have to pay. If the problem is a more complex one or requires more than 2 hours of work I charge by the hour

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ST specialises in virus removal and data recovery services. Most computer repair centres and technicians take the easy path, by re-formatting your computer rather than trying to remove the virus. By removing the virus your data is safe and the programs do not require to be re-installed, saving you time and money.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are experts in data recovery, computer upgrades and virus removal and have been providing affordable computer repair services since 1999. Our principal engineer is a degree qualified Computer engineer. All this experience and knowledge to help solve your computer issues efficiently

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