Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Spic & Spanna have a 200% Satisfaction Guarantee. If you’re not happy with the result of your serviced clean, contact us within 24 hours and we’ll come back and fix it. If you're still not happy then we'll refund you completely!

Question 2

What do you like most about your job?

Accepted Answer

Helping individuals, couples and families with their household cleaning requirements so they can spend more free time focusing on more important things in life.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do customers have to provide all the tools and products for the cleaning service? No, Spic and Spanna provide all the equipment and products for every service we do, so you don't have to worry about a thing!

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

To ensure all our clients have peace of mind when allowing a fully trained Spic and Spanna Team member in their home, all our workers undergo a National Criminal Police Check and Clearance and have the legal rights to work in Australia.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Just to name a few reasons; •	We work closely with various Real Estate Agencies therefore we understand what agent's expect during their final inspection. •       We can tailor our services to meet your specific needs •	We provide all the equipment and products so you don’t have to worry about a thing •	We have a 200% Satisfaction Guarantee •	All our staff undergo Police Checks •	We work flexible hours/days to suit your lifestyle

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- The Property Type/Size (For example; 2 bedroom + 2 bathroom split level town house) - The condition of the property and/or the last time it was professionally cleaned (For example; lots of clutter and boxes lying around due to moving, last professionally cleaned 6 months ago). - Any additional services required (For example; oven cleaning, clean all interior windows, washing of bed linen)

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer generous discounts for our regular customers;   - 15% discounts for weekly cleaning - 10% discounts for biweekly cleaning  - 5% discounts for monthly cleaning

Question 8

What makes your pricing competitive?

Accepted Answer

We do not charge an hourly rate, but an overall fee regardless how long the job will take to complete. This allows us to to provide a high level of quality cleaning without customers having to worry about time frames. (Please note: each booking will still have an approximate duration guideline).

Question 9

How do you normally charge for your service?

Accepted Answer

We do not charge an hourly rate, but a fixed fee for the service (depending on the type of service).

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- Regular General Cleaning - End of Lease Cleaning - Spring Cleaning - Carpet Steam Cleaning - Move In Cleaning - Post renovation Cleaning - Pre Inspection Cleaning

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