Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we are insured and we also guarantee our work FULLY! If anything goes wrong with a job after its installed we will come back out (at our cost) and fix the problem.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started as a graphic designer and instead of designing business cards and flyers i wanted to go bigger. After completing my signage course i knew this was the industry for me!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Frequently we have clients opening a new business, they are stressed, worried about all sorts of things and we need to meet a dead line. Often we need to have a sign go up before the business opens and the clients trust that it will go up by the due date.

Question 4

What do you like most about your job?

Accepted Answer

I love the fact that it is visual, i can drive around perth and point out a number of jobs we have completed!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

if they are reliable, if they guarantee their work, how long have they been in business for, what happens if something goes wrong.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how much will it cost? When can you install it?  these commonly asked questions can be answered at a site meeting. Once the site has been visited and a brief talk about the job has been carried out every question can and will be answered before an official quote is sent.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being in this industry for more than 7 years with a good reputation is very easy when you are an upfront and trustworthy person. I am an owner/operator and my clients deal with me direct through the whole job process.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have the fastest turn around times and the best customer service. We believe rm business relationships and rely heavily on repeat business and referrals. I guarantee once you have used us we will be your sign writers forever!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

size of the job, job location, what height the job needs to be installed at, what material will be used for the job and do you require us to do artwork.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have logos in either Vector, EPS, AI or high resolution PDF. This means we don't have to recreate your logo to use for signage and this will save time and money.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If we win a quote and we do a second job for you then we can offer you a 10% discount on the final invoice

Question 12

What makes your pricing competitive?

Accepted Answer

we are a smaller company with large capabilities so we do not have many over heads and that is what makes us super competitive in the industry.

Question 13

How do you normally charge for your service?

Accepted Answer

we require a deposit to start the job artwork, then once the artwork is approved we start the production of the signage. An installation date is booked and we come out and complete the job. Our terms are COD

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in all areas of signage, with over 7 years of experience in the field there is no job too big or too small for us.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

measure and quotes are free and no obligation. Please call Matt to visit you on site and discuss your signage requirements.

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