Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We ensure that all our tradesmen have their own public liability insurances, and or appropriate licences and guarantee their work. We check their references and work history.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always liked the idea of restoring old properties. I once helped an old neighbour of mine repaint his front door and screen when I was younger. We changed the colours and it gave a whole new look to his entrance.  The satisfaction I got from seeing him so happy was fantastic and never looked back!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Simone from Melbourne had an old Victorian house all cracked as it had not been painted or fixed in over 20 years. After the first attempt to sell she decided to fix and paint with modern colours. We completed the job and she was so happy her house sold in 2 weeks and got 25% above reserve!

Question 4

What do you like most about your job?

Accepted Answer

Meeting the needs of customers expectations. Receiving customer feedback and testimonials on completed jobs. Matching the customers needs with a high standard of work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are the tradesmen insured? Are the tradesman reliable and on time to my job? Do they clean up after a job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost? We give competitive pricing and value for money. Are our tradesmen reliable? We do continual checks and obtain feedback from the customers on their work.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We ensure that our tradesmen book appointments, turn up on time and communicate thoroughly with the customer. We have high expectations on our tradesmen reliability and behaviour.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With a wide range of services that suit your every need and requirement, our team has the know-how and expertise to get done what you need done. Let us know how we can help, and we guarantee your experience with our professionals is enjoyable and satisfactory. We love to hear from our customers, so feel free to contact us with your feedback.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To arrange a suitable appointment to inspect the project for quoting. What the customers time frame, budget and plans are for the project. Request that all quotes be in writing to ensure that every tradesmen is doing the same job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To ensure that all tradesmen provide quotes in writing. Customer to have a realistic plan and budget for their project and avoid any unnecessary variations or alterations.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes we offer up to 10% off the total quote when you mention that you found us on the Oneflare site.

Question 12

What makes your pricing competitive?

Accepted Answer

As we are a smaller company and don't have the overheads & wages of the larger painting firms we can therefore  be very competitive with our pricing.

Question 13

How do you normally charge for your service?

Accepted Answer

We can provide a quote on your project and its a fixed price for the work we have quoted on. This will not change at the end of the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Interior, Exterior, New Work, Repaints, Residential (Domestic), Commercial, Industrial, Roofs, House Washing, We will paint 1 wall or a multi level building. No Job is too big or too small.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20 years experience in all aspects of painting and decorating , all of our staff are fully qualified tradesmen. We can also provide you with a colour consultation if requested.

Shine Painting and Decorating

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