Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public liability insurance which cover any accidental damage causes during our work (which hasn't ever happened) We 100% guarantee your satisfaction from our service. If you or your agent are not happy we refund the whole money you paid.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We started the domestic and commercial cleaning business in September 2013. As our business grew, we receive more request for carpet cleaning service as well. That's why we added carpet cleaning to our bond cleaning and domestic cleaning services as well. Although we still do bond and commercial clean service, carpet and upholstery cleaning are the main and core services of our business.

Question 3

What do you like most about your job?

Accepted Answer

The feeling it leaves after we finish the job, the freshness it brings back to the carpet and the way we can help people to improve hygiene and quality of their home are what drive us to deliver the best service we can for you.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The experience in cleaning, the machine and also the chemical used in carpet cleaning are the most important factors determine the suitability of a company to do your job.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Beside from price the most common questions are how long does it take to carpet be dry and also how long does it take to finish our job. Depends on weather and rooms ventilation, it usually takes 2 or 3 hours to carpet be completely dry. The duration of our job also depends on size of the job, possible special treatment your carpet or upholstery needs and furnished or unfurnished rooms.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As we are experienced in all aspect of cleaning, we know exactly how to treat your carpet and upholsteries. We use the last technology and best detergents that not only clean your carpet, but also leave its fabric fresh like new.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We use eco-friendly products that are child and pet friendly, as they won’t produce any strong smells or chemicals during and after cleaning. We sanitise the carpets, sofas, rugs, etc. killing any germs and bacteria deep within the furniture. We use high-end and powerful machines offering a variety of cleaning service, and only the best professional shampoos and products with noticeable results. At Shine Carpet & Pest Services, we take pride in our work and our focus is on producing outstanding results that you will be more than pleased with.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms or living areas you need to be clean? Is there any stain you need to be removed? When was the last time the carpet was professionally cleaned?

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer 20% off for the next carpet cleaning when you use our service for any end of the lease carpet cleaning.

Question 10

What makes your pricing competitive?

Accepted Answer

Using the latest Hot Water Extraction technology and best eco-friendly detergents helps us to deliver the best service with the best price.

Question 11

How do you normally charge for your service?

Accepted Answer

We usually send the invoice and certificate to the clients after the job is done. We accept cash, card or direct bank transfer.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all kind of cleaning including bond cleaning, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and commercial cleaning.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 7 years of experience in cleaning including bond cleaning, carpet cleaning and commercial cleaning. Our quality not only meet the bond return requirement but exceed your highest expectation.

Shine Carpet & Pest Services

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