Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public and professional indemnity insurance (to $20 million), as well as insurance covering asbestos removal (to $20 million). As standard we provide a 10 year workmanship guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The current managing director took over from his father who started the business as a one-man band in the late 1970s.

Question 3

What do you like most about your job?

Accepted Answer

Ensuring that a family's primary asset (their home) is protected and is protecting them as well.  As a family business, we have a close knit team that has been operating together for a long time.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the QBCC licence valid and what is the licence history.  How long has the contractor been operating? Have they got in place all relevant insurances, including workcover?  Will the work be done in accordance with safety codes?  Have all necessary permits been obtained (eg traffic, asbestos etc)

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business for over 35 years.  On average our trade workers have been with us for at least 5 years, and every job is supervised and signed off on.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

There are many roofing professionals out there, but few of them will be able to match our skills, dedication, focus on safety and quality services. Just some of the key things that set us apart: •	Professional quality •	Transparency at every step •	Breadth of knowledge and experience

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of roof (metal or tile or asbestos), the type of guttering (metal or pvc), where the area of concern is on the roof, any access issues, how high the building is, approximate age of the building

Question 8

What makes your pricing competitive?

Accepted Answer

We only deal with quality suppliers with whom we have been trading for a number of years at large volumes, and hence we enjoy competitive pricing for the goods supplied which we are able to pass on.  We will make you aware upfront of any likely costs necessary to ensure safety during the project.

Question 9

How do you normally charge for your service?

Accepted Answer

We provide a free no obligation written quote which are fixed price.  Our quotes are based upon a visual inspection of the roof system and we’ll also have a chat with you about the scope of job and what it involves. We will submit our invoice on obtaining your signoff on the job.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

QBCC licence #701187 Class B Asbestos removal licence #2307642 Focus on insurance, body corporate, property management and heritage work Accredited by BlueScope Lysaght, Palram, Kingspan Stable trade staff - on average 5 years with us Continual review of workmanship quality

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