Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured! Our completed works not only come with guarantee, but with 10 years documented manufacturer's warranty. We value your feedback and would love to hear how our superior products have bettered the comfort of your home.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I don't like sitting in a hot lounge room. 15 odd years ago when the heat-reflective coatings were not so popular or advanced, I took on the task to pioneer and develop the niche of roof restoration. Roof resto has  lots of benefits including low price in comparison with re-roofing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It must be the time when we got a letter from a customer who had his roof done with heat-reflective 12 months earlier and he was writing to tell us how his electricity bill has dropped in half since the application of the coating.

Question 4

What do you like most about your job?

Accepted Answer

Getting the feedback from people who can feel the difference in the temperature in their home. Also the result in the looks of a home after the roof has been restored.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

In our industry of heat reflective coatings and roof restoration, the most important thing is the scientific proof that the product does what the salesman says it does. We are more that happy to show you that our products really are the best you can get.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Does the paint really cool the house down? Yes, it does! Our product  developed by a German company who have been producing quality materials for 50+ years. 2. Can you apply the paint on every roof? Yup, pretty much! Out RSR product has an excellent adhesive property and sticks to most surfaces.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We know our game!  Roof restoration and heat-reflective coating are our specialty and years of experience provide excellent results. We do the job when we say we will do the job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are local business, not a franchise. We have pioneered heat reflective coatings for over 20 years and out extensive knowledge is second to none.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Address, phone number and name. 2. Condition of the roof and any known issues, such as leaks or needs for repairs. 3. Type of your roof and house/unit, ie. is it a low set, metal roof, access and so on.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Shop around! The cheapest in not always the best bargain and the most expensive in not always the best quality. 2. Make sure the person/contractor you engage is licenced and insured and provides a Warranty and not a guarantee. 3. Research the products the contractors are offering.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you have a job for us, we have an offer for you!  Every customer has different needs when it comes to improving or maintaining their home and we work towards resolving our customers' needs.

Question 12

What makes your pricing competitive?

Accepted Answer

Because we are not a franchise we can accommodate to our customers needs while we offer expert advise and quality services.

Question 13

How do you normally charge for your service?

Accepted Answer

Price on Quotation. We must inspect your roof to truly assess all issues and prepare a report/quote that reflects on the condition of the roof.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in roof restoration and heat-reflective coatings. Having been involved in the development and pioneering of the heat-reflective coatings in North Queensland since the mid 80's, our knowledge and skills are second to none when it comes to protecting your roof.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30+ years experience in protective coatings and 15+ years experience in heat-reflective coatings. Our RSR (Roofguard Solar Reflect) polyurethane heat-reflective coating comes with 5 yrs no mould and 5 yrs no rust guarantee. We are local and we are using the best product on the Aussie market.

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