Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We hold appropriate professional insurance for building design services in Victoria. While approvals are issued by the relevant authorities, our work has a strong track record based on compliant design and thorough documentation. We focus on getting the work right from the start, which has meant formal guarantees have not been required in practice.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you properly insured and qualified for this type of work? Always confirm the professional holds appropriate insurance and is experienced in the specific service being offered.  Do you understand the local planning and regulatory requirements? Ask how they assess zoning, overlays, and compliance, and how this shapes the design and approval process.  What experience do you have with similar projects? Relevant experience with comparable project types and sites is more important than general experience.  How do you approach compliance and approvals? A good professional should explain how they minimise risk, avoid redesigns, and manage the approvals pathway.  What is included in your scope of work? Clarify exactly what drawings, coordination, and support are included so there are no surprises later.  How do you communicate and manage the process? Clear communication and steady guidance make a big difference, particularly through planning and approvals.  How are fees structured and confirmed? Fees should be clear, transparent, and confirmed upfront based on the agreed scope.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we usually need a basic understanding of the following:  The site address and location This allows us to review zoning, overlays, and local planning controls that affect the scope of work.  The type and scale of the project For example, whether it’s a new home, extension, townhouse development, or mixed-use project, and the approximate size or complexity.  What stage the project is at Whether the project is at concept stage, requires planning permit drawings, or is ready to move into working drawings.  Approval requirements Whether a planning permit, building permit, or both are likely to be required.  Any existing drawings or reports If available, existing plans, surveys, or consultant reports help refine scope and pricing.  Timeframes and priorities Understanding any key deadlines or sequencing helps confirm an appropriate scope and fee.  Once we have this information, we can confirm scope and provide a clear, upfront fee proposal.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clarify the brief early Having a clear idea of your goals, budget, and preferred outcomes before design starts helps avoid redesigns and scope changes later.  2. Understand approval requirements upfront Confirming whether a planning permit or building permit is required early can prevent unnecessary drawings, delays, or duplicated work.  3. Share existing information Providing any existing plans, surveys, or reports at the outset helps reduce investigation time and keeps fees focused on what’s actually needed.

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Are you an insured business and do you guarantee your work?

What questions should a customer ask to hire the right service professional?

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