Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes – Renee’s Cleaning Services is fully insured, and we proudly stand by our work with a 100% satisfaction guarantee. If something isn’t quite right, we’ll return and make it right.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we don’t require vaccination status from our customers.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We take hygiene and safety seriously. Our team uses fresh gloves, masks when requested, and sanitised equipment to keep your home or workplace safe.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always loved the feeling of walking into a fresh, sparkling clean space. What started as Domestic Support Work helping the elderly, turned into a passion, and then into a business I truly enjoy.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One client told me her young kids call me “the cleaning fairy” because their house looks magical after I visit. That’s the kind of feedback that makes me love what I do!

Question 6

What do you like most about your job?

Accepted Answer

Seeing the difference a clean home or office makes for people – less stress, more comfort, and more time back in their day.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured and do you guarantee your work?  What’s included in your service and are there extra costs?  How do you handle special requests?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you bring your own products? Yes, we bring everything needed – eco-friendly options available on request.  Can I book regular cleans? Absolutely, we offer weekly, fortnightly, or monthly services.  How much will it cost? Pricing depends on the size of your home and the level of cleaning required – I provide clear, upfront quotes.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I treat every home like it’s my own. I’m punctual, respectful of your space, and committed to quality – every single time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Because at Renee’s Cleaning Services, we don’t just clean – we care. I focus on attention to detail, customer satisfaction, and building trust so you feel confident every time I visit.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the home or office  Type of clean required (general, deep, bond, or custom)  Any specific requests or problem areas

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Declutter surfaces so we can get straight into cleaning.   2. Let us know your top priority areas so we can focus your hours where it matters most.   3. Consider booking regular cleans – it’s more cost-effective than one-off deep cleans.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes – Oneflare customers receive 10% off their first clean with us.

Question 14

What makes your pricing competitive?

Accepted Answer

I provide fair, upfront pricing based on the scope of work, not inflated hourly rates. My goal is to deliver real value – spotless results at an affordable price.

Question 15

How do you normally charge for your service?

Accepted Answer

We offer flat-rate packages for specific cleans, as well as hourly rates for flexible/custom jobs.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes – we specialise in office cleans, residential cleans, and detailed bathroom cleaning, ensuring each space is left spotless and hygienic.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With years of hands-on experience in residential and commercial cleaning, I’ve developed strong attention to detail, time-management skills, and a reputation for consistency and reliability.

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Are you an insured business and do you guarantee your work?

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