Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, this professional tax practice carries indemnity insurance,  it is a condition of approval from the tax office to have a tax agents certificate.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having been in small business myself, I have an understanding what it is like to run your own show, this interest and past experience made my choice to be an Accountant interesting and fulfilling.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The best experience I have is that most of my clients become friends as well as clients, this shows that I show the right interest in them, and they feel comfortable with me.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the one on one contact, I like to know how the client undertakes their business, what problems they have and how I can fit in.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Personal client interest with a hands on approach provides a quality service that clients feel gives them a feeling that we have their interests at heart.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My fees are reasonable and realistic,  which provide a person to person  service given at a fair cost to the client

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I guess it is my professional training and experience in taxation,  that coupled with my many years in my own small business, and my corporate executive experience all help me fully understand the issues that a small business encounters. So yes I believe I know what I am doing and am reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Mobile one on one service with reasonable costs with an experienced senior chartered accountant one who has trade and small business experience able to really help with tax issues

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A copy of the previous years accounting is very helpful, and a copy of the previous years tax return, any books that you keep, or a print out of your profit & loss account from MYOB, if you use it will be great.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If possible prepare well, collect all the necessary receipts and items that give you deductions, if you cannot find them then make a list, we can most times use those items to lower your tax bill.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As an accountant I cannot do any specials like a retail store, however a personal tax return cost $100 and that is well below normal fees charged. It is also an indication that a small business or trade business returns are below normal fees as well.

Question 12

What makes your pricing competitive?

Accepted Answer

because I work from home, no office rent, have no staff, do it all myself, fees are therefore kept to a minimum.

Question 13

How do you normally charge for your service?

Accepted Answer

client can transfer to a bank account or pay in cash,  to keep client fees at a minimum I do not provide eftpos or credit card facilities

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Personal relationship with people in trades, and small business owners who require an accountant who understands the day to day hard work and issues with tax demands

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Charterred Account Tax Agent with a degree in Accounting, over 40 years small business personal experience, twenty years in own tax practice

Reg Coleman

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