Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All of the Tile Rescue technicians are insured and fully licensed. All of our technicians are in house trained and attend regular training sessions maintaining standards and implement regulation changes.  Tile Rescue provide warranties on most of our services.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How can I keep my tiles clean after you have finished cleaning them?  A. Using Tile Rescue All Natural Floor Cleaner when necessary. Its a cleaner and disinfectant All in One and will maintain the cleanliness and keep your floors hygienic and leaving an All Natural fragrance.  Q. How long will it take to fix my Leaking Shower? A. Standard Leaking Shower repairs take approx. 4 hours to fix Q. Do I get warranty with my Leaking Shower?  A. Absolutely! Tile Rescue offers 12 Year Warranty with all leaking shower repairs

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All of our technicians run their own franchise and take pride in 100% customer satisfaction.  On time, every time! Our Technicians offer free suggestions and advice to benefit YOU!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are a confident and passionate team of local tile and grout technicians who create strong, reliable relationships with our clients. We pride ourselves on giving honest, accurate advice and genuine workmanship guarantees across all of our services. Tile Rescue clients can rely on us for expert advice and ongoing support.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.Basic information regarding the job 2.The expectations of the work the customer would like completed 3. The time frame the customer would like the job completed  4. What products you use the clean the area 5. Has anybody else tried to fix the issue

Question 6

What makes your pricing competitive?

Accepted Answer

Tile Rescue offer Free, No obligation quotes. The technician who gives the quote is the same technician to complete the job. No middle person/contractor involved. Our chemist creates our own products at the very best, competitive price which enables us to pass this on to our clients.

Question 7

How do you normally charge for your service?

Accepted Answer

Tile Rescue offer FREE, No obligation quotes. This enable us to provide you with an accurate quote. All of our services are priced competitively and in accordance to the service.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We’re Tile Rescue, Australia’s leading Tile and Grout Cleaning & Maintenance Group, providing smart and efficient solutions for residential and commercial properties for more than 25 years.  Our expert technicians specialise in everything from restoring leaking showers and balconies to cleaning and repairing tiles and grout sealing. We also restore stone and tiles of all types, from marble to travertine, bluestone, porcelain, sandstone, terracotta or granite. Whether it’s indoors or outdoors, our team is equipped to provide lasting and highly effective solutions that meet your needs.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1.Tile Rescue technicians are highly experienced, local tile and grout experts 2.No call-out fees! 3.Tile Rescue Technicians are house-trained! 4.All Technicians own their own local Tile Rescue businesses – no passing the buck 5.Our warranties are genuine 6.Tile Rescue are Australia’s leading tile and grout maintenance group, and preferred suppliers to over 200 Real Estate Agencies 7.We know tiles, and have the solutions – we offer free advice and free inspections 8.Tile Rescue’s pricing is extremely competitive – we are individual business owners and have lower overheads than our competitors 9.Your visiting Technician is hands-on. No outsourcing  = no communication problems! 10.Our efficient call centre refer you directly to your local Technician – no over the phone guess work – no surprises!

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