Pure N Bright Melbourne

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Reviews (81)

• Nic H

  NEW

  Oneflare review

  01 Apr 2026

  Worst experience ever. They completely destroyed our rug. 4 months of defending ourselves and seeking advice from VCAT, we finally had our rug replaced. DO NOT RECOMMEND. (Back story if you wish to read on) Our rug was returned completely covered in spiked embedded straw embers, making the rug unusable, you couldn’t sit or touch it without being pricked by sharp spikes. (we have a little toddler and they couldn’t sit on it without getting marked and a rash from the sharp spikes) Pure n Bright claimed it was a fibre in the rug, Provincial living assured me the rug was 100% wool (it’s a very expensive rug) Pure n Bright said this was wrong and it was a fibre in the rug that came out from cleaning. This is 100% factually wrong. They cleaned it again and retuned it saying it was fixed, it was only worse. 4 months later, constantly following up, we went to take our matter to VCAT as all we wanted was our rug back. If we never pursued their services, we would have our rug as normal. We had a replacement rug provided after months of defending and backing ourselves, and seeking advice that we had every right to receive a replacement rug for Pure n Bright cleaning. Pure n Bright will reply to this saying it was a rug issue, that they did everything they could to assist us in replacing this, that they successfully completed their services and have never had this issue before. The facts are – the rug was made from 100% wool, it took 4 months of us chasing Pure n Bright, they did nothing to assist us, they didn’t even communicate with their insurer correctly, delaying this whole process by months. They didn’t successfully complete their service because they completely destroyed our item. Would recommend a reputable company, was a horrible and stressful experience.
• Ashok

  Verified Oneflare review

  08 Dec 2021

  Verified

  Job Type: Steam Carpet Cleaning

  Location: Cranbourne North, VIC

  Job was not done to our satisfaction. Charges are expensive
• Sarah

  Oneflare review

  06 Jul 2019

  The worst thing about this terrible company is that the carpet absolutely STINKS now. I was told that they use organic products. Goodness knows what products they use. It is disgusting. I come home and my house smells bad. Of course, they pulled the line on me about needing 'deep cleaning' and tripled the quoted price. Then went outside to 'negotiate' with the office. It is all a scam, they do exactly the same thing as the $59 clean, and it smells disgusting once they are done.
• Jack

  Oneflare review

  03 Apr 2019

  Very happy with the services they provide very professional and friendly
• Maureen P

  Verified Oneflare review

  01 Jun 2018

  Verified

  Job Type: Dry Carpet Cleaning

  Location: Boronia, VIC

  Very professional service and I have no hesitation in recommending Jay and his team