Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. All installations are carried out by fully licensed and insured plumbers. Workmanship is guaranteed, and all systems are installed to WA plumbing standards.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to disclose their vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow sensible hygiene practices on site, including clean tools, good hand hygiene, and respecting customer preferences around space and access.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Pure₂O was started to address common concerns with local water quality and provide straightforward, properly installed filtration solutions for Perth homes.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A common story we hear is customers noticing the difference immediately — clearer water, better taste, and no chlorine smell from the shower. Many reach out after concerns about Perth’s hard water and are relieved once the system is installed and working quietly in the background.

Question 6

What do you like most about your job?

Accepted Answer

Helping people improve the quality of their everyday water. It’s practical work with a clear result — better tasting water, less buildup in bathrooms, and peace of mind for families.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask whether the installer is licensed and insured, what contaminants the system is designed to reduce, how often filters need replacing, and whether the installation complies with WA plumbing standards.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask if a whole-home system will affect water pressure, how often filters need changing, and whether the system is suitable for Perth water conditions. When installed correctly, pressure remains strong, filters are typically changed annually, and systems are selected specifically for local water quality.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Pure₂O focuses on doing the job properly — correct system selection, licensed installation, clear communication, and no shortcuts. Recommendations are based on the property and local water conditions, not upselling unnecessary extras.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Pure₂O focuses on proper system selection and compliant installation, not shortcuts. Systems use high-quality filtration media with WaterMark-certified components and are installed by licensed plumbers to suit Perth water conditions and each individual property.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually need to know the property type, where the mains water enters the home, available space for installation, and whether there are any access considerations. This ensures the correct system and an accurate, upfront quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Share clear photos of the water meter and mains entry point before quoting.  2. Choose a suitable installation location close to the mains to reduce labour.  3. Avoid over-specifying systems that don’t match actual household needs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pure₂O offers obligation-free assessments and clear, upfront pricing. Any current promotions or seasonal offers are discussed at the time of enquiry, based on suitability and availability.

Question 14

What makes your pricing competitive?

Accepted Answer

Pure₂O pricing reflects the quality of the filtration systems and compliant installation, without franchise overheads or sales commissions. Customers pay for properly sized systems, WaterMark-certified components, and licensed workmanship — not unnecessary extras.

Question 15

How do you normally charge for your service?

Accepted Answer

Most installations are quoted as a fixed price after assessing the property. This includes the filtration system, installation by a licensed plumber, and all required compliant fittings, so there are no surprises later.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pure₂O specialises in whole-home water filtration systems designed for Perth water conditions, including chlorine, PFAS, sediment, and scale reduction, using high-quality, WaterMark-certified components.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All Pure₂O systems are installed by licensed plumbers with experience in residential water filtration. Installations follow Australian standards and WaterMark requirements, with system selection based on Perth's water and real-world performance rather than generic claims.

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