Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we hold Public Liability Insurance.  We guarantee any parts or installs the standard manufactures warranty guarantee, plus 5 years workmanship warranty guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Very technical minded and like using my hands and fixing things which lead me to be a Technician over 25 years ago.  Have worked for many top named Companies in the UK and Perth, Australia.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Usually the Elderly who live on their own and knowing they will be ok in the Cold and Hot Weather, they so appreciative.

Question 4

What do you like most about your job?

Accepted Answer

Enjoy meeting new Customer's, providing my expertise in repairs, leaving Customer's happy and satisfied.  Often A/C is necessity in Perth's cold Winters and hot Summer's and leaving Customer knowing they will be in comfort in these conditions is very satisfying.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure Licenced by ARCtick, qualifications, that the Company holds Public Liability Insurance, work is guaranteed, cost, how much experience they hold?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is going to cost?  How long will it take?  Parts if the Technician carry's parts?  Installation, the kw of unit for size of room, how many?  Whats included in Service?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As small business we keep each and every Customer happy to help us strive and build our business.  We have many exceptional Customer Reviews.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Over 25 Years Trade Industry Experience.  Our Technician is expert in diagnosis and repairs where other Companies fail.  Offer the most cost effective solution to you needs.  We give our Customer's exact time rather than morning or afternoon.  Carry mobile EFTPOS and use electronic Invoicing.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of system, make and model.  Clear description of works required.  Timeframe.  If installation is required, new build a plan of the house.  Or arrange site visit. Budget in mind, type of brand to use.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The cheapest quote doesn't often mean you get the best job - ie not repaired, just condemned. Further down the line further issue's.  We often repair, fix other Companies work.  Call the expert first and get it right first time.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are currently offering Winter Service Special and Winter Shut Downs for Evaporative Air Conditioner's. Please call on 0410 810 061 for further details.

Question 12

What makes your pricing competitive?

Accepted Answer

We are small family run business and offer exception personal service and try to keep our costs as low as possible and offer the most cost effective solutions to our Customers.  With less overheads than the bigger Companies we are able to offer competitive prices with experienced service.

Question 13

How do you normally charge for your service?

Accepted Answer

Service is charged by call out then Service charge.  Diagnosis and repair is call out then per hour rate.  Installation quotes are usually site visit or quoted works.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialise in diagnosis and repairs with over 25 years experience, often A/C can be fixed which is cheaper option than being replaced.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 25 Years Trade Industry Experience working for many top named Companies in the UK and Perth, Australia.  ARC Refrigerant Handling Licence L043975, ARC Refrigerant Trading Licence L043975, Restricted Electrical Licence EW145279, White Card 332623, Current Police Certificate, First Aid Certificate, Public Liability Insurance $5million.

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