Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and do guarantee the quality of our work. We do qualification checks through out the creation of our products; keeping you informed and making sure you know what you will be receiving before the final product is delivered.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a passion for helping others though the use of visual arts and have been in the Entertainment business my whole life.

Question 3

What do you like most about your job?

Accepted Answer

What we enjoy most about being in the film and video production business is the ability to help others highlight their products, company and themselves in a creatively artistic way.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is satisfaction guaranteed? Can you give an estimated cost for this project? How many creative ideas can we use in our package?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How far are you willing to travel from Perth? We are willing to travel to anywhere the client needs. Travel out side of Western Australia will require travel expenses to be included in quote.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We always operate with honesty, personal integrity, ethics and endeavour to go above and beyond our initial promise. Our team is dedicated and willing to work overtime in order to meet any deadline.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Fast and efficient professional story tellers who tell your story or the story of your products the way you want. We have a habit of really listening to your needs and do not disregard your ideas or act like we know more about marketing then you do. We care about giving value in our exchange.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Which one of our services are you interested in? Video? Animation? or Graphics? What are you trying to sell? What is your time frame? Do you need sound recording or do you prefer a voice over ( a voice of someone male or female - your choice - telling your story or speaking about your product - that is heard but not seen?) Do you want music in your video? And at what location do you need the filming done?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be willing to provide as much detail about what you want as possible so our team can assess the exact angle in which to approach creating the most effective product for you.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer referral and returning customer rewards. These include a variety of different discounts and bonus freebees - such as free animated graphics, logos and other.

Question 11

What makes your pricing competitive?

Accepted Answer

We tailor our quotes based off of the clients individual needs. If the client has a budget we do all we can to be reasonable within their budget frame but still give a high quality product. We believe in exchange with abundance.

Question 12

How do you normally charge for your service?

Accepted Answer

We offer free quotes and will invoice the client when our services have been accepted. The invoice is provided to the client for their convenience and can be paid by deposit with balance paid upon delivery

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in film, video and animation production. Actor workshops and live stage productions for hire. We are also skilled in Post production editing.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experience in film production, post production and animation. Credits include Hollywood Feature films, Television Commercials, TV pilots, and Reality shows. Responsibilities included, Executive Producer, Production Coordinator, Producer, Director and Post Production duties.

Precision Action Entertainment Pty Ltd

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