Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Unmatched Guarantees  While we are not the cheapest company, we do offer unmatched Guarantees that places Pittwater Removals & Storage as leaders in the removal industry and gives you full peace of mind when it comes to moving your home or office.  Guarantee 1: When you call for a quote you get our on time Quote Guarantee, that is all quote inspections within 15 minutes of the agreed time or we will give you $50 Cash.   Guarantee 2: We guarantee to pick up and deliver on the agreed or specific day. – very important if moving interstate or if you have a settlement time to adhere to.   Guarantee 3: We guarantee to dedicate the proper vehicles, manpower, equipment and time to complete your work as quickly as possible and to minimise any inconvenience while the work is being carried out.  Guarantee 4: We guarantee there are NO subcontractors, all our vehicles which are specialised for removals plus our employees are full time experienced and fully trained.  Guarantee 5: We guarantee to keep you informed in prior, during and after your removal. – If there is a delay due to weather or road blocks we will provide advanced notice.  Guarantee 6: Our company will not leave a mess. We will remove any packaging material used by us and not fill up your bin.  Guarantee 7: You will only be charged for the packaging materials that are used or take advantage of our free boxes offer.  Guarantee 8: All work comes with a damage free guarantee. That is we are responsible for any damage that is within our control.  Guarantee 9: To honour the wording of our Proposal and will Guarantee to supply and complete all quoted work in full.  Guarantee 10: With Quotations there will be NO hidden “extras”. You will only pay for what is specifically written in the Proposal. Any extra work or alterations to the proposal will be agreed upon and confirmed prior

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Red Flags to Look Out For: While most moving companies are honest, the moving industry is unregulated and therefore vulnerable to scams. Rogue movers typically work like this:  Without ever visiting your home or seeing the goods you want moved, they give a low-ball estimate over the phone or internet. Once your goods are on their truck, they demand more money before they'll deliver or unload them. They hold your goods hostage and force you to pay more -- sometimes much more than you thought you had agreed to -- if you want your possessions back. Your best defense is to recognize a rogue mover before they have your goods. Here are the ‘red flags’ to look out for:  No inspection:  The mover doesn't offer or agree to an on-site inspection of your goods and gives an estimate over the phone or internet -- sight-unseen. These estimates often sound too good-to-be-true. They usually are. Payment first:  The moving company demands cash or a large deposit before the move. No local address:  The company's website has no local address. Office conditions:  Office and warehouse are in poor condition or nonexistent. Insurance claims:  The moving company says all goods are covered by their insurance and doesn’t offer third party cover. No company name:  The telephone is answered with a generic ‘Movers’ or ‘Moving company’ rather than the company's name. Generic Rental truck:  On moving day, a rental truck arrives rather than a company-owned, sign-written truck. Not an AFRA Member:  The Australian Furniture Removers Association only accredits furniture removalists that have the necessary equipment, vehicles, premises and staff training needed to complete a professional move.  Only hire an AFRA Member.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Could I save money by getting boxes from shops?" You may think to use odd boxes or open boxes from the fruit market may save you money however this is not true as it takes the movers longer to pack a truck as fruit boxes are odd shapes, they don’t stack very well, fit evenly, they can crush and fall apart. Removalist boxes are made to a certain size that fits across the truck perfectly saving space and time. Also they are double corrugated for extra strength.  Another reason is, if boxes are too small let’s say like a shoe boxes this will take longer as the movers could only possibly carry 5 or more of these at a time as appose to one large box that could fit 10 to 15 shoe boxes in it. The larger boxes move quicker and reduce the risk of any damage.     Fruit boxes can be a safety issue, one example is a removalist went to place a light open top fruit box into the truck just above his shoulder height. As the removalist was placing the box a knitting needle shot out from the top of the open box hitting the removalist in the face on his cheek just below his eye. The removalist could not react in time as his both hands were holding the box at the time. In this story he was not injured but it could have been very different. Always use sealed boxes or if the box can’t be sealed place packaging paper over the top of the box and tape it down so nothing can come out.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have the experience and the equipment for all of your moving and storage needs. Plus You get professionally trained, highly competent and reliable removalists at a affordable price.  Pittwater Removals and Storage is an established, respected and highly professional furniture removals and storage company. We offer a full range of removals and storage services to suit every one from individuals and families to business and corporations.  We have helped thousands of people to move home and office every year for over eighteen years, because we know that every single move is different. We take care to find out your removal needs and provide a removalist service that is personally suited to you in every detail.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

7 Reasons Why You Should Choose Pittwater Removals 1. On Time Quote Guarantee – All quote inspections within 15 minutes of the agreed time or we will give you $50 cash!  2. Total Solutions - You will get total solutions for any size move or any type of access.   3. Expert Advice - for all your Insurance needs by an Authorised Representative. (Registered with ASIC)  4. Damage Free Guarantee - You will get our full attention to detail Damage Free GUARANTEE.  5. Portable Cloths Wardrobes - You will be supplied with Portable Wardrobes for dust and wrinkle free transport of your clothes.  6. Best Protection - All your furniture will be carefully wrapped in Double-Thick Blankets for best protection and your home treated with the utmost respect.    7. Highly Experienced - Your furniture and valuable possessions will be moved by a friendly, reliable and AFRA (Australian Furniture Removers Association) trained team of professionals.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

You may find that we ask you a lot of questions regarding your move. This is to find the best possible solutions that suit you. Over the years we have found the basics of performing the task is the same but what isn’t is people’s requirements, expectations and values are all different.  Everyone is individual and unique and so are their belongings. Tailoring a removal plan to fit your needs is very important, so is choosing a moving company that is experienced in understanding you, your furniture and the transition process is just as important.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

How do I save money on my move? This is a question often asked and there are a few simple methods.  Firstly try to choose a company that is in the area or in the area you are moving to, this will reduce the travelling time and reduce the cost.  If you are comfortable with it and like recycling use second hand removalist boxes and ask if they will buy them back after you have finished with them without any time limits on the return. You can save a lot of money by inspecting all your furniture and making sure you are not moving furniture you are only going to throw out when you get to your new home or it doesn’t suit the new home. This is a good tip if you are moving interstate because your move will be on space not time. Dissembling and reassembling – beds, washing machines or any other furniture can save time and space if you are going into storage. You can use thick strong garbage bags, to put donnas, cushions, pillows and soft toys in them. This will save buying a box, it will keep them clean and the movers can easily carry four at a time- as long as they are tuff bags and later you can reuse them as a garbage bag. Keep them next to the bed so in the morning on moving day just get out of bed shove your bedding into a few bags and your done! For more tips and useful moving information vist our blog -http://pittwaterremovals.com.au/blog/

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Special Storage Offer !! For $310 You Get 2 professional movers to come to your home or office and load an equipted 10 cubic metre module container of goods for storage. Each 10 cubic metre secure storage module is only $35 per week for storage.

Question 9

What makes your pricing competitive?

Accepted Answer

We cannot guarantee to be the cheapest however we are a professional accredited removal company and the best value for money.   In the words of John Ruskin (1819-1900) who said over a hundred years ago.  “It’ not wise to pay too much but it’s worse to pay too little. When you pay too much, you lose a little money, but that’s all. When you pay too little, you sometimes can lose everything, because the thing or service you bought was incapable of doing the thing or performing the service you paid for. So if you deal with the lowest bidder it would be as well to put some money aside for the risk you run and if you can do that then you might as well pay for something better.”  Remember quality is no accident. It is the result of attention to detail knowledge.

Question 10

How do you normally charge for your service?

Accepted Answer

We can provide an hourly rate for smaller jobs or if you have a large house or difficult access you can have one of our estimators visit for an obligation free quote inspection.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Storage Solutions Whether you are de-cluttering to present your home for sale which will increase the value or have a delayed settlement between homes and need to store short term or going overseas and require long term secure managed storage. Our unique module storage system is the storage solution. Loaded into the modules containers onsite at your home, brought back to our storage facility stowed by forklift and kept in the same module this will greatly reduce your handling costs and risk. When you require your goods it is easily accessed and delivered to you anywhere in Australia.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Pittwater Removals and Storage is a proud member of AFRA - Australian Furniture Removers Association  All of our removalists are full time employees and are fully trained - NO Subcontractors

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