Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured & if you're not satisfied with the job being done at hand, we will come back at no extra charge to you.

Question 2

What do you like most about your job?

Accepted Answer

Being able to help clients to give them a Pest free environment. The job is always challenging & being able to meet new people on a daily basis.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are the processes you take? Do you carry a license? Are you insured? How many years experience? Check reviews of the Service Professional.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you give warranties? Yes we do, depending on the job.  Are the chemicals harmful? No, only if the instructions given by the technician are followed.  How long do we have to vacate for? For a General Spray, a minimum of 4 hours is needed for the occupiers to vacate.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are extremely loyal & take pride in the work we do. It's not all about making money, it's about customer service.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Our friendly technicians are fully qualified and licensed, as well as holding a current Victorian Police check. Our service is thorough and efficient, meaning we are highly competitive on price. We are able to work within your budget.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We generally would like to know the type of pest we're dealing with, a species of necessary, and the extent of the infestation. We would also like to know if the treated area is in close proximity with infants or pets as well.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure access is available to the area that needs to be inspected. Taking pictures or keeping samples of the pest can help with the identification of the exact species of the pest.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide free no obligation quotes. We thoroughly inspect the cause of the problem at no cost to you and provide you with a report and plan of action.

Question 10

What makes your pricing competitive?

Accepted Answer

We are an Australian family owned and operated business. As such, we try to keep our overheads low to pass on the savings to our dear customers.

Question 11

How do you normally charge for your service?

Accepted Answer

We offer free no obligation onsite quotes. Once we ascertain the works that needs to be carried out, we can quote you on a hourly basis or project basis. Generally, we beat all written quotes and provide you with the best possible service.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We service Residential and Commercial clients in preventative pest control and provide extermination services. We also provide inspection services and are able to quote on a wide range of pest control such as termites, rats, mice, ants, spiders, bed bugs, bees, wasps, beetles, cockroaches, flies,etc

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified pest exterminator with over 10 years experience in the field. We are accredited to provide services with Termidor, Bayer, Termguard reticulation systems etc. We are fully insured with Wallace Risk Solutions and provide up to 10 Years warranty for selected termite control products.

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