Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Origin Oz is fully insured and we guarantee our labour and our glass all complied with Australian Standards. We offer extensive technical support so customers are aware of the requirements by law.

Question 2

What do you like most about your job?

Accepted Answer

At Origin Oz we love exploring above and beyond and are always looking for new and exciting projects to be involved in. We love being able to give our customers what they are after and excel their expectations of the end results.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always check that the person undertaking the work is qualified and insured. Always ask for photos of previous work similar to what you are getting done.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers ask advise on particular types of glass that maybe needed for a specific task and we offer as much industry knowledge as possible so that our customers are informed and understand.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Origin Oz has been around for many years and we pride ourselves on our strong reputation for providing great service and products. We are reliable and trustworthy and all share the same work ethic to ensure all of our customers have the best experience when dealing with us.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

ORIGIN OZ prides itself on leading industry practice with a team of highly trained staff providing expert interior and exterior glass solutions. You can depend on ORIGIN OZ to meet your individual requirements with unparalleled professionalism and a commitment to client satisfaction.  Operating from our Sydney base we utilise the latest technologies to ensure state-of-the-art workmanship for all our glass products. Using world best practices in glass processing, ORIGIN OZ guarantees clients short lead times, best quality products, high levels of accuracy and excellent DIFOT (Delivery in Full on Time).  Featuring high quality products, cutting-edge technology, outstanding customer service and a wealth of industry experience, ORIGIN OZ offers a spectacular range of options and is proud to be a leading glass manufacturer in the Australian Building Industry.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Of course as much information as possible is greatly appreciated but we are able to also provide a measuring service for piece of mind. if you are after supply only all you need are your measurements and details and we will look after the rest.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can save money just simply by calling Origin Oz first.  We are a market leader and offer the best prices in the industry. If you are after a supply only option, have your measurements and are ready to go, this is also a great way to save as there is no measuring or installation costs.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Just for our very special and loyal One flare customers will received a " mates rate " pricing structure as well as quality and satisfaction guarantee hat you will love the products from Origin Oz

Question 10

What makes your pricing competitive?

Accepted Answer

As we are a manufacturer as well as an installer we are able to offer the lowest possible price and all materials are prepared in house, therefore passing savings onto our customers.

Question 11

How do you normally charge for your service?

Accepted Answer

Each job is quoted on an individual basis. We understand all jobs are different and should be priced that way. We provide detailed quotations, including measurements, colours, hardware and any other options that our customers may require.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise is supply and install of: * Safety Glass * Energy Efficient Glass * Solar Panels * Double Glazing * Structural Glass * Fire Resistant Glass * Showrooms and Shopfronts * Sound Reduction Glass * Glow in the dark glass * Splashbacks * Shower Screens * Mirrors * Glass Pool Fencing * Glass Table Tops

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a market leader in our industry with many years experience in the manufacture of all glass and glazing supplies. We have state of the art machinery which ensures perfection every time. Our customer service is exceptional and we provide support and advise right from the word go.

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