Ontime Movers

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Reviews (137)

• Claire L

  NEW

  Google review

  04 Jan 2026

  Ontime Movers were LATE, amongst many other issues. Frustrating experience. - The week before I received 2 incorrect automated texts with a very different arrival time to what was booked. I had to chase to confirm the correct time. - After 10 PM on the night before pickup, they tried to charge my credit card for the full amount which I had already paid. I had sent them a payment receipt with the invoice number noted. - The arrival window was 12-2 PM but the truck didn't turn up until just before 4pm. They didn’t finish until 9 PM when it was dark. - I had no communication on the day, so I texted and called but only got voicemail. I eventually got a text from their office, but it was a text intended for someone else. Shortly before the 2-hour arrival window closed, the crew finally called me to tell me they would be late. - 15 minutes before arriving, they suddenly told me they were bringing a double trailer truck to my inner-city location. The loading zone was only big enough for a single truck, which was what I was expecting to move my 1-bedroom apartment. Luckily, I was able to get the cars in front of the loading zone moved, but because the truck was so long, it hit a branch and they spent quite a while trying to avoid taking it out. - My quote said “This is a direct load for you, not a backloading service - This is our PREMIUM SERVICE.” However, the crew did a pick up and delivery before arriving (hence the double trailer) and were already exhausted. One guy was really nice, but the other was uncommunicative and rude to me and his co-worker. When I tried to raise a concern about something, he told me he’d been doing this for 30 years, and not to tell him how to do his job or I could do it myself. - Delivery was set for a few days after pick up, but I got a call the next day saying they were at my new address ready to unload. - They moved my glass cabinets with the glass doors against the metal trolleys without any padding, resulting in some scratches. Everything arrived covered in some kind of white plaster dust and my sofa got a grease mark on the back. - When I got my receipt (which I had to chase), they said that once I was settled in, I’d receive an email to provide a review. It’s been over 2 months and nothing. The reviews page on their website also currently has no way to leave a review. So here it is.
• Neale G

  NEW

  Google review

  15 Dec 2025

  Audish from Ontime Movers and Storage was indeed on-time, polite and friendly, but most importantly efficient and hard working on the day of my daughter and her family’s removal to their new home.
• David H

  NEW

  Google review

  12 Dec 2025

  Ontime Movers have moved us twice, most recently yesterday, and have been excellent on both occasions. They were really flexible and supportive with a late date change when we were unavoidably delayed by a change in circumstances. They also exceeded expectations yesterday by providing 4 men for our move after we'd only paid for 2. I highly recommendtOntime
• Riley H

  Google review

  08 Dec 2025

  DONT USE THEM!!! - STAY AWAY !!!!!! Damaged my stuff and wouldn't claim through their insurance! weren't on time, disgusting service! ripped me off! DO NOT USE THEM!!! YOU PEOPLE ARE LIARS HAPPY TO GO TO NSW TRIBUNAL FOR YOUR DISGUSTING LIES AND FALSE RESPONSE ARE LIES !!
  Ontime Movers

  replied

  10 Dec 2025

  Hi Riley, I personally dealt with you after this matter. I did check the tracker, the team arrived exactly Ontime on the day of the move. The reason we did not persue any form of claim, was because the 2 items you said were damaged could not be claimed. You also did not report them for a number of weeks which was out of claim period! We did however try to assist you with a handyman to try to figure out the issue you were having, however you refused to work with us! I have tried multiple calls and emails to assist you and eventually gave up! If you would like to discuss this further, I am still only a phone call away! It is disappointing that we receive such negative feedback. Particularly after changing your move schedule at the last minute and our repeated attempts to assist you with your electrical fault. Upon investigating this matter, we have noticed you still have an outstanding balance as well! We hope things have settled down for you now. Feel free to reach out if you need anything further! Kind regards
• Catherine C

  Google review

  15 Nov 2025

  Great experience from start to finished.