Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured up to 1 million dollars, so you can have a peace of mind! We guarantee our cleaning quality as well. Not happy with your clean? We will come back and fix it, free of charge!

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

All cleaners that are close-contact will be required to isolate, and will not attend your home until they test negative. Masks can be requested as well.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our cleaners are paid above-market rates, that means they are motivated, professional and the best in the industry. The cream of the crop in the cleaning industry.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We encourage and build solid relationships – Our customers are of paramount significance to us. We build our business relations on trustworthiness and reliability, making sure that our relationships last for years to come.  This is why 80% of our clients come from referral– which is what sets us apart from the competition.  Our boutique size means that all our customers are managed by the same account managers and cleaners, instead of routing through a large volume call centre and rotating through hundreds of cleaners.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will typically require information like, size of property, special requirements, allergies to cleaning products, and which area needs to be cleaned.

Question 6

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in regular residential and commercial cleans, everything from apartments to 5 bedroom houses, we can do it all! We welcome End-of-lease bookings as well.

Question 7

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our cleaners are: -Professionally trained/quality assured -Fully Insured (Up to 1 million) -Police checked and vetted  -Incredibly reliable and on-time -Carry our own professional cleaning equipment -Uses top quality products (eco-friendly) -Fully Vaccinated

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