Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we were the first digital agency in Australia to provide a 12 month warranty with everything we build. If anything goes wrong with your product in the first 12 months we will fix it free of charge, no questions asked.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We started the business because we had (and still do) have a passion for creative work and programming and building quality online and app based solutions.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

When we started 14 years ago, one of our first clients was 2 guys who wanted to start a travel company. They are still our client today and the name of this company is Chimu Adventures. Now with over 100 staff and 6 offices worldwide they generate over $3 million a month from their website.

Question 4

What do you like most about your job?

Accepted Answer

Our job is never the same every day, we are always creating new things and given the opportunity to push the limits on what is possible with online technology in both aesthetic design and creative programming solutions.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How long have you been in business? 2. Do you outsource your work overseas? 3. What programming languages do you write in? (stay away from ASP and .NET) 4. Can you show me examples of work you have done? 5. Can I have 3 clients phone numbers to call and speak with?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you quote? For very small jobs (a few hours) we do it on an hourly rate but for most projects we quote a fixed price that we guarantee.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our track record. Our historical clientele have had their projects delivered on time. Our hosting servers have had over a 99.9% uptime for the last 14 years. We are established, secure, stable and have a great team of individuals who are all committed to fantastic outcomes for our clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

12 Month Warranty. We were the first digital agency in Australia to provide a 12 month warranty with everything we build. If anything goes wrong with your product in the first 12 months we will fix it free of charge, no questions asked.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Tell us about your business, is it existing or a new idea? 2. What kind of website are you looking for? Business site (simple), eCommerce (online payments) or something more complicated (custom). 3. What is your budget?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Think about your business and what needs your solution needs to solve 2. Have a written brief prepared (even if it's not technical) on what you are wanting to achieve 3. Always think about your solution from your customers perspective, not your perspective

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you let us know that you found us through One Flare we will give you a $100 discount on any project over $5,000.

Question 12

What makes your pricing competitive?

Accepted Answer

We don't outsource overseas because we want to employ local Australian's and support our local communities. Due to this we cannot always be the cheapest but you can speak with, meet with and work with local Australian staff to get a high quality product you will be happy with.

Question 13

How do you normally charge for your service?

Accepted Answer

All of our charges are a set cost, once we quote you for a price we guarantee that price. Infact, we even take this one step further and we guarantee that if we go ahead and do extra work without your written permission you will receive that work free of charge. No unexpected bills ever, guaranteed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We primarily specialise in eCommerce and custom projects that other agencies don't want to touch. Do you have a unique website or app idea that you want to bring to life? This is the perfect project for us as we handle the projects that are in the too hard basket for many agencies.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been building high quality solutions for over 14 years and in this time we have helped many small, medium and large businesses achieve their business and technology goals. We have helped clients plan, scope, design, develop and deploy thousands of high quality projects.

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