Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured and Guaranteed! Yes!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

We understand and respect everyones privacy. This is not mandatory.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We are very considerate to all members of the public in relation to personal hygiene and individual cleanliness. No technician is to come to work if they have any contagious symptoms present. We are also happy to wear face masks when required.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I have always been a practical learner, however my other strong subject in school happened to be Mathematics. My dad one day suggested becoming an electrician might be a good union of the two skills; so i gave it a go and the rest is history!  Thanks Dad :)

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a church approach us as their electrical bill was extremely high each month due to excessive light usage. One poor man with a bung knee was dealt with the task of scaling a fire-stairwell to check the downstairs chapel lighting 2 times per day as people kept forgetting to turn off the lights before leaving the rooms. The switches were also in a tricky place to use. One of our techs suggested we use SAL Pixie to help them with this dilemma. This worked a treat for the most part as he was now able to control 90% of the lights from the touch of his finger anywhere in the world!  The only section we couldn't link consistently was the downstairs chapel due to the thick concrete floors and walls, as the home hub control unit is upstairs in the managers office (central to all 3 x buildings with smart switches). This then became a cool learning curve as we soon realised that even the smart SAL Pixie Power adapters extended the bluetooth mesh range. We then plugged one adapter into a power point at the top and plugged in another down the bottom as you enter the chapel. This fixed the issue straight away and our good friend Ray is over the moon. Now his knee may rest! :)  Side Note: The Sal Pixie Power adapters can be used in all different sorts of clever ways. One example which is what I have used at home is using it to control our night light lamp in our bedroom hallway. We have the Pixie adapter on a schedule to turn on the light for 2 hours every night!

Question 6

What do you like most about your job?

Accepted Answer

I love that every job is different and we have the flexibility to create better living spaces for our customers. We love to help bring their imagination to life; and when unsure we love creating unique spaces with the aid of our knowledge and experience.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you please provide me a copy of your trade license and public liability insurance? Do you have any customer references?

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our Values and Principles.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

We promise to not block your number and disappear after our service is completed.  Full payment is never due until completion of work.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I usually ask the following: Is the house single or double story? Is the house brick veneer, cladding or other? Is there a pitched roof with roof access? Is your pitched roof tile or tin? Are you okay with patching downstairs if required?

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide a full days work - This reduces our small job fee of $100 and our technician rate Purchase a lot of the same item as we have Bulk Buy Discounts We have loyalty discounts and Seniors discounts as well up to 15% off

Question 12

What makes your pricing competitive?

Accepted Answer

Our 5 Star workmanship quality

Question 13

How do you normally charge for your service?

Accepted Answer

Per line item/task. No Hidden costs!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Custom Homes  Specialised Lighting  LED Strip Feature lighting TV Entertainment Systems Smart Bluetooth systems

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have an accumulated 10 Years Experience in the Residential Industry, along with experience in Solar, Commercial high rise and Commercial Schools and Shop Fitouts.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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