Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have guarantees on all computers that I build and replacement parts. If anything is faulty and it is due to the parts put in I guarantee full replacement.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I loved tinkling with computers and I always wanted to help people to understand the wonders and the many uses it can have.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have loads of stories and would be happy to share them with you should you wish. The best stories come from the those who are elderly and have been brought into the technological world.

Question 4

What do you like most about your job?

Accepted Answer

The fact that I love helping people and opening their eyes to new possibilities. The fact that technology changes all the time can be frightening but I love de-mystefying it for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they will have any other hidden charges that they do not disclose upfront and how long they have had experience in the field they are working.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They ask me all kinds of questions and I always answer after carefully listening to their needs. I will also research and get back to them if it's something I don't know offhand.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business and my name is the most important thing. If you are happy that makes me happy and guarantees me that you will tell your friends and colleagues.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am an experienced professional who will take the time to listen and provide advice based on your needs. I am happy to visit you and will always be reliable and honest.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to know what the nature of the problem is and what type of machine they have or they are after.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Back up your data 2. Keep a clean machine 3. Detail a list of problems you have and order them.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer a cleaning of your machine for the first job i do for all my customers and I am happy to talk about your needs.

Question 12

What makes your pricing competitive?

Accepted Answer

I offer a complete service and will never charge for time that I don't spend on the job. I am very reasonable and offer a complete service.

Question 13

How do you normally charge for your service?

Accepted Answer

I have an hourly rate of $150 plus GST but I am often negotiable with these and don't tend to charge by the minute or for short phone advices.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in repairs and purchasing advice. I work with individuals and small to medium sized businesses and endeavour to find a solution that will satisfy your needs..

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had over 20 years experience including working at IBM, and PWC. I have also managed projects at Sydney Water and Telstra.

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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