Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and guarantee we will do our utmost to treat stains and if we can't no one else will.

Question 2

What do you like most about your job?

Accepted Answer

Meeting diferent people, learning new technology and apllying my skills The best thing is I like to acheive the best results, customer happy I'm happy! Good to be using the very best products available.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Frequently asked Questions.  Q. How long does it take to dry / when can i walk on it ? A. between 1hr- 2 hrs to dry, and you can walk on straight away only with clean feet.  Q. Do i have to move all of my furniture? A. its up to the customer whether they or not to move the large items, we will move a small  light items.  Q. Are the chemicals used safe for my children and pets? A. All our cleaning solutions are environmentally friendly and safe for children and pets  Q .How much is it going to cost? A. Depends on what the individual requirements  Q. What other services do you offer? A. carpet, furniture,rug,motor vehicle upholstery and carpets, tiles, exterior pressure cleaning  Q. Do you clean windows? A. No, but Magic Maids do.  Q. How long will it take? A.  depends on the size of rooms etc and individual requirements most jobs are completed with in 1- 2hrs.  Q. Do i need to vacuum first? A. No, we do it for you.  Q What method of payment can I use? A. We can take Cash, Business Cheques, Eftpos, Master and Visa cards.  Q. Is the 'Dry clean method' a better, deeper clean than steam cleaning? A. Yes. Our Dry cleaning system will not only clean better it will keep your carpets conditioned and cleaner for longer.  Q Will all the stains come out? A. All stains are treated with the best chemicals for the stain, however some stains may be already 'set' and not fully remove.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Hi both Carole and myself work as a team, and strive to always be on time and achieve the best results possible, we are very friendly and will listen to your exact require ments and have the back up of the best chemicals on the market. you'll be glad you called us.  looking forward to hearing from you.  Clive and Carole (Business owners).

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

I have heard the stories of other steam cleaners leaving a wet smelly and not clean result, we guarantee if we can't remove a stain, no one else will and drying time is never an issue even in winter as our chemicals are fast drying and we use 90% less water.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. No of rooms, or seats to be cleaned 2. if any particular stains they are concerned about. 3. Standard or Large sized rooms.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pre vacuum with powerful vacuum cleaner 2. Move the furniture out of room being cleaned 3. Advise what the stains are and if they have pre treated them.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

SPECIAL NOW ON ************* Book now 3 ROOMS $89 for limited time, mention Oneflare to get special offer then book via One flare or direct 0415677604

Question 9

What makes your pricing competitive?

Accepted Answer

We are quick and efficient, we mostly work from repeat and referrals so less advertising saves you money. Using the very best chemicals available to ensure stains are treated correctly first time.

Question 10

How do you normally charge for your service?

Accepted Answer

Our services  are based on number of rooms based on 18 square metres per room, or commercial is based on a price per square metre, Seats are priced per seating position so if for example you have a 2 seater lounge and a recliner it would count as 3 seats.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in the Dry Cleaning method as this is by far a better way to clean and is better for you carpets or Upholstery, usually if a stain is treated and removed by this process it will not come back after the drying process where as the steam method stains are hidden but quite often return. Plus it will leave your Carpets or Upholstery conditioned with a nice soft feel.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been working in the cleaning business over 15 yrs so i know my chemicals and what they are capable of, i have seen just about every situation be it blood, coffee or red wine  and more. i have done large commercial jobs or as small as i room in a caravan.

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