Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with PI and Public Liability. We also guarantee our work  You're in safe hands with Link Bookkeeping!

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love working with people, and business is an exciting challenge. I followed in my Father's footsteps as an accountant and created my own business.  We have been helping hundreds of local Brisbane business for 4 years, and haven't looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a client who is a builder, and once we got the file up to date, and completed we worked out he was not making any money. Why? He was undercharging his services.  After a detailed strategy session, we turned his business around and he is now making a profit.

Question 4

What do you like most about your job?

Accepted Answer

Helping clients understand how their business is performing is one thing, helping them grow and change is the reward.  I get huge satisfaction from helping my clients succeed in business.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How well do you know Xero? How will you price the work? Will you give a set price or is it per hour (always go for a capped price).

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can I improve my business records?  - We'll assign you an account manager who will handle your bookkeeping, get your business in the cloud, and get you streamlined with technology. It's simple!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the industry for over 4 years, and I've personally been an Accountant for 10 years.  We know how to get the job done, and we have hundreds of happy clients to prove it.  Did we mention we are the QLD Xero bookkeeping partner of the year for 2016? :)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Link has been built on a foundation of helping clients succeed through good service, and software.   You'll work with a team who are dedicated to helping you get where you need to be, and solve your bookkeeping and business problems.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We'll need access to your accounting software. We hope it's Xero!  Ask us what you need to get a quote from us. Usually it will be quite straight forward as we have a fairly set fee structure.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Generally speaking, we're here to do as much for you as you need. But 3 tips to save money would be:  - Have your Xero as organised as possible. Have a think about what you are wanting to achieve with your business so we can assist. - Have all your receipts and invoices kept safe - Be positive:)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will get our best rates possible, and we will work to give you an awesome result.  We are running a Oneflare special to help Xero clients by giving a free file review and consultation. Just ask us.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing reflects the standard in which we do things. We are top performers in customer service, ensuring every experience our clients have with us, is a positive one.

Question 13

How do you normally charge for your service?

Accepted Answer

We will usually do a quote for one off work, which will be competitive, but also reasonable so you get quality service.  For ongoing bookkeeping we will tailor a package based on your requirements.  You don't pay for a phone call to us, we encourage it.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in BAS/GST services, as well as Xero file Setups and Training.  We also manage our clients bookkeeping on going so they can focus on their business

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We're Xero Gold partners, and Xero Award Winners, so we know our stuff. Our team are Bookkeepers trained by Accountants, and supervised by our Chartered Accounting division.   The owner of Link Bookkeeper was once himself an Accountant who saw the need for quality bookkeeping using the latest tech

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