Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, and yes. We are fully licensed, fully insured and always guarantee materials that are supplied by us. You can also rely on us if something goes wrong to come back and have another look.

Question 2

What do you like most about your job?

Accepted Answer

The people! Being able to meet different people from different walks of life is a great experience and I enjoy the interactions with my customers.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Reviews reviews reviews! Rather than ask the service provider, why not research what your fellow trade searcher has written about them?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If we supply the materials, will you come out and fit it? While we are happy to work with our customers to ensure the most cost effective solution, we much prefer to supply as we know the quality of and, can warranty the materials.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Peter is renowned for his honesty, genuineness and is a strictly on-time type of tradie (rare, these days!). He takes the time to know his customers and is great at building relationships, which has seen us become to go-to-plumber for many repeat customers.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have built our reputation on old-school honesty - we treat our customers the way we would expect to be treated and always make sure that everyone is on the same page so there are no surprises.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to see the job before we can give an accurate quote and this should always be the case when you call a professional trade. Every home is different and the job may not always be straight forward. We believe in upfront pricing, not coming in cheap to get in the door.

Question 8

What makes your pricing competitive?

Accepted Answer

Lime's pricing is upfront and transparent - we don't believe in giving a 'special deal' to get you through the door and then adding all the hidden services.

Question 9

How do you normally charge for your service?

Accepted Answer

Lime payment terms are generally 50% on acceptance of the quote and the remainder of the balance paid upon completion of the job unless otherwise arranged.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Peter has extensive experience across all aspects of maintenance and emergency plumbing, whether it be industrial, commercial or residential and will work with you to to find the most appropriate and cost effective solution.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With nearly 20 years in the trade, Peter worked with several large plumbing companies as a young bloke before heading out on his own. Having been the sole plumbing contractor for a large industrial site for the past 9 or so years his focus is now supporting his locals in the inner west.

Lime Plumbing

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