Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — LifeProof Plumbing and Roofing carries full public liability insurance and all work is performed by a registered plumber. We guarantee 10 year workmanship on every job. If something isn't right, we come back and fix it. No arguments, no extra charges.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No — we do not require vaccination status. We take general hygiene precautions on every job to keep your home clean and safe.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We wear clean protective gear, sanitise equipment between jobs, and always ask before entering your home whether you have any specific requirements. Your comfort and safety come first.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I've always been hands-on and loved solving problems. Roof plumbing lets me do exactly that — fix real issues for real people in my own community. Growing up in South East Melbourne, I wanted to build a trade business that locals could actually rely on, not a faceless franchise.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A family in Mulgrave called us during a storm with a major roof leak flooding their lounge room. We were there within the hour, stopped the water ingress, and came back the next day to do a full repair. The relief on their faces made it all worth it. That's exactly why we stay available 24/7.

Question 6

What do you like most about your job?

Accepted Answer

Being trusted to protect someone's home. A roof is the most important part of a house — if it fails, everything inside suffers. Getting a call fixed right the first time, and leaving a customer feeling genuinely looked after, is what keeps me going.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask whether they're fully licensed and insured in Victoria. Ask how they price their work — per job or per hour (big difference). Ask if they'll provide a written quote before starting. Ask how quickly they can respond in an emergency. And ask whether you'll deal with the same person each time, or get a different tradie every visit.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common: 'How much will it cost?' — We charge per job, not by the hour, so we give you a fixed price upfront before we start. 'How soon can you come?' — Often same day, and always within 24 hours for emergencies. 'Are you local?' — Yes, we're based in Mulgrave and service all of South East Melbourne.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're a small, owner-operated business — I personally oversee every job. My reputation in South East Melbourne depends on every single customer being happy. I don't have the safety net of a big franchise brand, so I work harder to earn your trust and your referral. Fixed on site pricing, no hidden fees, and I always show up when I say I will.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Three reasons: First, we charge per job — not per hour — so there are no bill shock surprises. Second, we're genuinely local to South East Melbourne (based in Mulgrave), so response times are fast and we know this area inside out. Third, you deal with the same trusted person every time, not a rotating roster of subcontractors. Pride in the finished product is a must.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For roofing: the roof type (tile, Colorbond, metal), approximate age, the nature of the problem (leak, damage, full replacement), and the suburb. For general plumbing: what the issue is, how long it's been happening, and whether there's any visible damage. A quick photo sent through is always helpful and speeds up the quoting process.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Catch it early — a small roof leak repaired promptly costs a fraction of what water damage to your ceiling or walls will cost later. 2. Clear access before we arrive — moving furniture, cars, or stored items near the work area saves time. 3. Get a written fixed quote upfront — with LifeProof you always know the price before we start, so there are no surprises.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes — mention you found us through Oneflare and we'll waive the callout fee on your first job. We want to earn your business and your ongoing trust.

Question 14

What makes your pricing competitive?

Accepted Answer

We charge per job, not per hour. That means a fast, efficient tradie works in your favour — you pay for the result, not the clock. We keep our overheads low as an owner-operated business, and we pass that saving directly to our customers. No franchise fees, no call centre markup — just honest pricing.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge a fixed price per job, quoted upfront before any work begins. You'll know exactly what you're paying before we touch anything. No hourly rates, no hidden travel charges, no 'extras' that weren't discussed. What we quote is what you pay.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — roof plumbing and leak detection. We specialise in finding and fixing roof leaks, replacing damaged roofing, installing Colorbond, and handling the full scope of roof plumbing work across South East Melbourne. We also cover all general residential plumbing including hot water, blocked drains, gas fitting, and ducted heating.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold a full Victorian plumbing licence covering plumbing, drainage, gas fitting, and roof plumbing. LifeProof Plumbing has been operating in South East Melbourne since 2016, completing hundreds of residential jobs across Mulgrave, Wheelers Hill, Glen Waverley, Oakleigh, Clayton, Clarinda, Springvale, Noble Park and surrounds. I stay current with Victorian building codes and manufacturer specifications for all roofing materials.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Business contact details

Opening hours

Business description

Accepted payment methods

Browse roofing experts by suburb

Services

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Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

LifeProof Plumbing & Roofing